ºÝºÝߣ

usability ux plain language user experience design readability interaction design kath straub engagement uxpa2019 persuasion upa government reading mccaskill s 807 hr 1557 center for plain language plain regulations act braley social media online communities social networking uxpa upa2012 farmville research psychology usability testing expert review strategy egov behavioral change gamification text formatting psycholinguistics persuasive design content content strategy comprehension human factors agile text formatting algorithm tcuk09 algorithms asymmetrica labs asym top tasks user centered design persuasive content design web content strategy empathy emotional design upgermany berlin information mapping chris nicholas emotion ken brownfield researchbased call to action trust information design shaping patterns phrase-based formatting direct mail memorability dorothy cummings david mahaffey measuring persuasion content design arizona upa empathetic design upa arizona system usability scale sustainability effective web content derby society for technical communication istc technical communication resaerch measurement web web analytics hcd usda data-mining fsis web2.0 hfi web20 mobile persuasive cx readsmart pet design blogs twitter youtube governmentrole journal of usability studies jus usabiliy.org content needs maturity consumer health information search attention website change kelso california state institionalization edemocracy governati goverati opendata gov20 improvement agile software development righi legislation user research petrie resesarch in practice heuristic review faulkner uxpa13 5 user assumption how-many-users what-users-care-about uxpa2013 energy conservation social network efficient energy use social media marketing arra home energy efficiency improve test scores home energy send-to-a-friend building science federal benson & kessler perceptions of lawyers legalese clarity law forms practical research low literacy psychology of motivation customer self-service motivation co-sponsor report card write letters click-through understanding toefl 2nd language learners reading comprehension clickthrough zynga clickmaps heatmaps greenbuild crowdsource user feedback survey building performance remote testing 5 second test analytics engaged conversion continuous improvement committed conversion contribution index ax persuasion index boston upa jeni cross information visualization standards social media strategy energy efficiency mores cloud digital legacy death privacy thanatosensitive design customer experience dying memorialization identity data memento mori writing for web uxdc frictionless customer service nudge reinforcement sharon refvem