- 16+ years working with IT Management, Operations, Customer Support and Business Development covering the breadth of IT Service Management;
- Experience in large global matrix organizations leading and delivering services at both regional and global levels; and, acting in several customer facing IT roles;
- Large experience working and managing a multi-vendor IT outsourcing environment;
- Proven experience in managing teams of technical staff, people development and successful management of groups during significant change;
- Good commercial, account management and business awareness with negotiation track record;
- ITIL Expert & Service Manager certification with experience on developi...
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