Independent UX consultant with 15+ years experience in research and analysis, IA, interaction design, customer strategy, content management, and editing. Currently a devotee of the Lean process cross-team process model for engaging business, development teams, and customers throughout software development cycles. I believe that the quality of customer experience can make or break a product as well as a company's success in the marketplace. Bells and whistles are unnecessary--and very often serve as distractions from ensuring that products and experiences simply work and make sense.
Favorite things: Process analysis and design, customer journey mapping, UX strategy, user interviews, inte...
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