Personal Information
Organization / Workplace
Milton Keynes, United Kingdom, Buckinghamshire United Kingdom
Occupation
Emotive CX mentor - Customer Service & AI Engagement Strategist - Chair & Keynotes - Value Driven Assignments
Industry
Consulting / Advisory
Website
About
I mentor customer leaders and design micro learning experiences. These are focussed on evolving the customer strategies and personal skills of leaders and their teams.
Strategy topics include Emotive CX for Customer Interaction - Mobile first service strategy - Improving CX at lower cost - Using AI technologies in Contact Centres - Diversity & Inclusion.
Upskilling include Listening Gym - Conversational Flow - Emotional Granuality - The Neuroscience of Emotion.
Contact Details
Tags
customer service
customer experience
social media
social customer service
employee engagement
next generation customer service
emotive cx
self service
the social customer
customer engagement
social business
digital customer service
contact centres
conversational ai
bots
metrics
service design
omni-channel
digital
interaction analytics
voice of the customer
customer
customer feedback
service quality
peer
debt management
digital transformation
differentiation
customer focus
innovation. employee engagement. change management
customer effort
culture
digital labour
voice assistants
virtual assistance
easy
ux
recruitment
skills
competencies
automation
deflection
consumer activism
social enterprise
brading
purpose
modalities
proative service
strategy
security
analytics
roi
technology
cloud computing
disruption
service
innovation
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