Personal Information
Organization / Workplace
Milton Keynes, United Kingdom, Buckinghamshire United Kingdom
Occupation
Emotive CX mentor - Customer Service & AI Engagement Strategist - Chair & Keynotes - Value Driven Assignments
Industry
Consulting / Advisory
Website
About
I mentor customer leaders and design micro learning experiences. These are focussed on evolving the customer strategies and personal skills of leaders and their teams.
Strategy topics include Emotive CX for Customer Interaction - Mobile first service strategy - Improving CX at lower cost - Using AI technologies in Contact Centres - Diversity & Inclusion.
Upskilling include Listening Gym - Conversational Flow - Emotional Granuality - The Neuroscience of Emotion.
Contact Details
