鈥淰oice of the Customer鈥� program designer that delivers positive operational and cultural changes that create loyal customers who provide excellent business returns through better retention, additional sales revenue and lower cost to serve.
My client projects have provided extensive experience in Banking, Insurance and Telecommunications across Call Centres, Retail and Digital channels.
A certified Prince2 practitioner, NPS Associate and Lean Six Sigma green belt.
Specialities: Customer Experience Adviser, CEM, VOC/Customer Feedback program design, Customer Advocacy/NPS best practices, Software Implementation, Project Management, Process Improvement, Continuous Improvement, Lean, Six Si...
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