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Porto Alegre Area, Brazil Brazil

Enterprise Support Advisory Center Intern

Government / Military

• Verify contractual status of customers (delivery model) and internal customer segmentation; • Document customer partner roles in SAP's internal system and contact details; • Prepare workload batches for interaction with the customer Interaction Center organization and trigger approved customer engagements via our internal infrastructure; • Verify in SAP's internal system SAP's previous engagement history with customers • Help to qualify delivery for customers with 'partner' status; • Master data maintenance, quality assurance and documentation; • Resolve issues accessing knowledge bases and addressing to responsible areas. During my internship in SAP, I´ve been developi...