- Years in IT industry working with software and hardware security and service companies
- Manages SMB to enterprise accounts with more million dollar contracts
- Develops and maintains relationship with internal management and employees, external vendors and clients thru efficient communication and trust by ensuring resolution of major issues.
- Implements support strategies based on the IT Service Management standards, and performs technical analysis of software or hardware issues.
- Develops strategic growth for SMEs by linking service with technology
- Streamline operations by implementing systems
- Customer centric
Specialties:
- Escalation management, liaison, ITIL
...
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