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Kuwait Kuwait

Managing Director

Apparel / Fashion

Led & contributed in various projects to improve organizational performance & effectiveness. This included various aspects like: • Organizational assessment, development and redesign (Business Excellence models) • Develop & align organization strategy, vision, mission, objectives & measures • Business process management:develop, audit and reengineer (ISO 9001, TQM, eTOM) • Establish, measure and continuously improve customer experience & service quality standards and measures at customer interaction channels (call center, shops, etc.) • Assess & develop leadership capacity & readiness for of Change. Specialties: • Organizational Development (OD) • Operati...