Led & contributed in various projects to improve organizational performance & effectiveness. This included various aspects like:
鈥� Organizational assessment, development and redesign (Business Excellence models)
鈥� Develop & align organization strategy, vision, mission, objectives & measures
鈥� Business process management:develop, audit and reengineer (ISO 9001, TQM, eTOM)
鈥� Establish, measure and continuously improve customer experience & service quality standards and measures at customer interaction channels (call center, shops, etc.)
鈥� Assess & develop leadership capacity & readiness for of Change.
Specialties: 鈥� Organizational Development (OD)
鈥� Operati...
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