Accomplished information services business leader with more than 18 years of industry experience. Skilled in building and maintaining strong trust-based relationships within all levels of the customers鈥� organizations; acquiring, retaining, and growing business by ensuring that customers鈥� needs are identified and understood, commitments are met, and expectations are satisfied or exceeded.
Experienced in leading multi-functional teams to successful outcomes of large business and technology projects; navigating complex relationships with downstream providers and product/service vendors, challenging them to rise to higher service levels and increase value delivery; employing situational lea
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