Personal Information
Organization / Workplace
Cave Spring, Virginia
Occupation
Vice President Customer Serice Operations
About
Dynamic and versatile call center professional with 15+ years of senior leadership experience in building and leading multi site, multi-media call center operations in various industries, including Telecommunications, Direct Marketing & eCommerce, Financial and Hospitality â– Expertise in domestic and global operations and outsourcing, including vendor selection, contract negotiation and program oversight â– Leadership of business optimization initiatives for increased customer satisfaction and employee engagement â– Depth of operational expertise with hyper-focus on team development and organizational alignment of people, process and technology to enable execution on business strategies