# Provide daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
# Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
# Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
# Insure employees have appropriate training and other resources to perform their jobs. Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are ...
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