Personal Information
Organization / Workplace
Kuala Lumpur, Malaysia Malaysia
Occupation
Instructional Design Manager at American Express
About
Hi There!
Thank you for taking the time to visit my profile. Since you are here, I am sure you'd like to get to know me from a professional side. Allow me to make it simple for you. I have a total of 12 years of working experience circling around Customer Service line, servicing industries ranging from:
1. Finance
2. Information & Technology
3. Telecommunications & Networking
4. Social Media
In this past 12 years I have acquired a magnitude of skills and it won't be fair to mention all of them here, so I'll just mention what I consider as my specialization:
1. Call Center Management (Operations & Support)
2. Learning & Development / Knowledge Management
3. Talent Framework and Managemen...
Contact Details
Tags
high level - lean management
business improvement tools
six sigma
lean management
organisational change
change management
process improvement introduction
introduction to kaizen
understanding kaizen
business improvement
kaizen
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