Plans and manages the operational activities of the call center. Ensures an efficient workloads/workforce balance trough the effective utilization of assigned resources and administration of activities, in support of the organization鈥檚 vision, mission and customer access strategies.
AREAS Of EXPERTISE
Organizing & Planning
Communication Skills
Integrity
Adaptability
Call Center Operation management
Target Oriented
Problem analysis & Problem Solving
Communication Skills
Coaching & Counseling Skills
Quality Improvement
Judgment Skills
Sales & Retention Improvement Critical thinking skills
Presentation Skills
Persuasive Ability
Cost-Reduction Strategies
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