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- 1. Narmadha Arun Business Consultant/Analyst Khalidiya, Abu Dhabi, U.A.E 971-56-7816777/ 971-55-1355693 Narmadha.gopu83@gmail.com Summary Self-motivated and enthusiastic professional with 8 years’ work exposure in Transaction banking, Processing, designing, implementing strategies and projects. Comprehensive understanding and experience of analyzing client needs and requirement and utilize the information mapping to illustrate material and increase end user's understanding of the material.Highlyadaptive personalitywithverystrongworkethics.Strongleadership and project management skills with 1 year of international work exposure (Bristol – UK) Experience Summary  Create process models, specifications, diagrams, and charts to provide direction to line of business and Coordinate and perform in-depth tests (UAT), including end-user reviews, for modified or proposed new processes  Ability to quickly grasp complex concepts and make them easily understandable in text and pictures and deliver high quality documentation paying attention to details.  Highly experienced in drafting, review and revision of process, procedures and related documentation. Building processes / improving processes / defining processes  Migrated the first insurance project premium collections from UK for Royal bank of Scotland.  Migrated Reconciliation process for CITI bank from UK  Migrated Change of Address from Delhi for Royal Bank Of Scotland.  Ability to multitask, handle shifting priorities and timeline pressure and work with minimal supervision.Effectivelycommunicate withall levelsof management.Experience in transitioning a process, Good interpersonal and communication skills.  Project management, Training coordinator for team reconciliation & guiding the project to a successful BAU. Work Experience National Bank of Abu Dhabi (July 2016 – Till Date) Role : Business consultant/Analyst – GTB Cash product Management Project Duration : 9 months Projects worked : iBANKING Next Generation & Regional Rollouts Integrated Information Reporting Trade Finance Products & Services  Createddrawings,sketches,diagrams,charts, validatedflowcharts,product manual,procedures FAQ,Businessmanuals,Usermanual,Productprogram Guide, T&C, Product definition, Process Flow Maps, BRD, customer module for GTB products and services for UAE and Egypt and utilized information mapping to illustrate material and increase end user's understanding of material
- 2.  Created, Edited, and maintained procedural documentation including but not limited to department policies and procedures (SOP's) and "how to" user guides and application guides.  Daily monitoring of defects in UAT and follow up with ITD and Business  Performedqualityassurance,drafted,andedited Process for GTB Product and services, project plans and reports, and other deliverable documents for content, grammar, and style.  Created RSA token process and process flow map for Ibanking and RCMS Process for international and local corporate customers.  Created a hybrid Payment release process for internal payments team  Awarded for Best Contributionand support for Cash product management Team in GTB within 6 Months of joining the company  Assisted Executive Director in developing Product program Guide(PPG) for Cash product and Trade products- overdraft and short term deposit  Worked with internal teams to obtain an in-depth understanding of the process and the documentation requirements  Attendedandparticipatedmeetingswithproject teamandstakeholderstodraftdocumentsand procedure, in a timely manner  Provide consultation,make recommendations,giveappropriateadvice,andfacilitate decisions.  Root Cause Analysis approach done to any given problem to arrive at a feasible solution. CITI Bank (Jan 2014– Jan 2016) Role : SME Project Duration : 2 Years Project Worked : Reconciliation - Investigation Team  Migrated Reconciliations Team from Bristol UK.  Verifying and approving the processed payment through interbank transfer or same bank transfer  Responsibility includes everyday sign off in the back office after business closure.  Subject Matter Expert – SME for the processReconciliationinvestigation team, Liaison with UK regardingissuespertainingtoprocedural updatesandotherprocessrelatedissues, queries and cascading the same to the team  Prepared Standard operating procedure for the team Reconciliations.  Initiated the automation process for reducing the time taken to match the items in reconciliation process through lean program which reduced the time taken to investigate and match the items in day today reconciliation.  The processalso requirescallingUKrelationshipmanagerand investigating why a no operation markerhas beenactivatedinthe customeraccountand decidingwhether the fund needs to be withdrawn or transferred to another account of customer. Royal Bank of Scotland (Oct 2008 – Oct 2013) Role : SME, Senior Transaction Processor, QA Project Duration : 5 Years ProjectWorked : CAPR & Reconciliation,Insurance,Account opening,Account Closure & Indexing
- 3. The CAPR – Customer Account Process Report requires investigating the rejected transactions and outstanding CR/DR in the banks suspense account as well as the customer account and clearing the same after reconciliation. The process also requires calling UK relationship manager and investigating whya nooperationmarkerhasbeenactivatedin the customer account and deciding whether the fund needs to be withdrawn or transferred to another account of customer.  Successfully migrated Insurance process from onsite location (RBS UK, Bristol & London) within 9 months of joining the company.  Volume Analyses was made to know the amount of work being done by each site in a day by each Fte (Full Time Employee),whichwoulddetermine the peak,andoff peak hours, which was appreciated by my team leader and team manager.  Active participant in LEAN management (opportunities for improvement that require reengineeringandmeasuringperformance before and after process improvement). Calculated the cycle time for a process insurance which was key to the implementation of LEAN methodology.  Successfully migrated Change of address process from Delhi and provided training and implemented the process to the 6 member Team.  Root Cause Analysis approach to any given problem to arrive at a feasible solution. Educational Qualification  M.B.A (HR & Marketing) - Anna University  Degree University - B. Pharm, Dr. M.G.R Medical University Skills&ApplicationUsed  Operating System : MS-Dos, MS-Windows 98, XP, Vista  Packages : MS-Office 2003/2007 (Word/Power point/Excel)  Software : VISIO  Data Base : Access.  Typing literate : 40 w.p.m  Project management, UAT testing & guiding the project to a successful BAU. Languages Known  English Expert (Read, Write and Talk)  Tamil Expert (Read, Write and Talk)  Hindi Intermediate (Talk)  Malayalam Intermediate (Talk) Awards & Acknowledgement  NBAD -2016 : Award for Contribution & Support By GTB cash product Management  RBS : Award for 100% accuracy & best performance in Reconciliation