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Sydney Area, Australia Australia

Business Process Improvement Manager

Finance / Banking / Insurance

• Introduced Business Process Management (BPM) and developed the road map that will ensure the organisation follows a holistic approach to BPM • Improved and updated the TMB Business Process Improvement (BPI) Program by defining the performance, business, service, and technology layers • Established a fit for purpose and customer-centric approach in conducting process improvement initiatives leveraging on Lean, Six Sigma, and CEMMEthod tools and concepts • Partners with executive stakeholders, process owners and internal team members to select and execute BPI projects that improve member experience, reduce cost and increase revenue • Oversees the direction of the BPI initiative...