What is the role of the COO? Theoretically, things are clear. But sales colleagues in Aegon always appreciate when our team are finding a new way how to solve their unusual sale鈥檚 requests for help. And with understanding. Additionally to create such culture in Operations, I was personally responsible and worked on these internal projects:
Direct Sales 鈥� an establishing a new company business line
Retention 鈥� a success rate increase by tens of percents
Contact centre 鈥� improve customer鈥檚 satisfaction thanks an authorization of customer鈥檚 requests only by SMS
Underwriting 鈥� implementation a simplification and sales oriented elements to the current process
Business continuit...
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