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leadership change operational excellence quality management organization process change management six sigma edwards deming albert einstein deming variation beyersdorf drucker crisis knowledge transformation organizational system thinking inspection customer supplier transaction computers apple steve jobs innovation scientist mit general electric ge speed journy peter ferdinand drucker organizations neil beyersdorf warren bennis vision teams groups managers industrial age information age right left heuristics thinking brain team dysfunctions seven habits highly effective stephen covey inspirational leadership simon sinek start with why taiichi ohno lea tps 5 whys lean toyota production system quality management seth godin risk management business excellence systems engineering engineering spreadsheet optimization prosci change management practitioner emotional intelligence cost desire measure awareness dmaic improve define control product improvement reinforcement lean six sigma adkar action learning remembering memory trust patrick lencioni lead team leader leading project management