Paul has worked for SDL since 2006. These days he works with several teams who are all focused on the customer and what can be done to improve their experience, particularly but not exclusively, when using translation technology. He has a Masters Degree in Business Administration, an HNC in Civil Engineering, is an ECQA Certified Terminology Manager (Advanced) and is currently working towards the TCLoc Masters Degree in Technical Communication and Localization… all reflecting a working career over the last 39 years which nicely supports the challenges of working in the culturally and professionally diverse environment we see in the translation industry today.