狠狠撸

leadership knowledge management service kcs agile itsm communication 惫别谤盲苍诲别谤耻苍驳蝉尘补苍补驳别尘别苍迟 knowledge centered service support shiftleft itil motivation consumption gap 蹿眉丑谤耻苍驳 opensource top down davenport tqm simon bottum up bpm oceb bpmn dilemma 蹿濒别虫颈产颈濒颈迟盲迟 interaktionsaufgabe mehrdimensional hirngerecht training seminar lernen metapher emotionale beteiligung business model revolution evolution value added services maintenance komplexitt project management organizational change behaviour culture attitude cebit 2012 service management change management wertaneignung service design business model canvas visual thinking pro accessio 驳别蝉肠丑盲蹿迟蝉辫谤辞锄别蝉蝉别 gpm wissensmanagement helpdesk wissen als nebenprodukt der probleml枚sung solve loop kultur serviec desk share learn lernende organisation capture in the workflow innovation demand-driven trust abundance just-in-time selfservice sufficient-to-solve creating value service desk koln topdesk searching is creating search early search often gruppenprozesse authentisches verhalten kommunikation methodenwechsel sinnstiftung zugangshinweise aneignungsprozesse 辫别谤蝉枚苍濒颈肠丑办别颈迟蝉辫谤辞蹿颈濒 logische ebenen personalentwicklung professionals young professionals experts model mythos theory responsibility roles stakeholder failure project requirements accountability