This document provides statistics about downloads of a chapter titled "Applying Six Sigma Concepts, Techniques and Method for Service Management: Business and IT Service Management (BSM & ITSM)" published in a book by InTech. It shows that the United States had the most downloads at 4,766, followed by India with 4,010 downloads. A pie chart displays the top 5 countries that downloaded the chapter. The last graph shows the accumulated download share over the past 6 months.