Plataforma Microsoft Windows
- Instala莽茫o e configura莽茫o de Sistemas Operacionais Ms Windows XP Professional/Seven
- Aplicativos Desktop, Ms Office 2003/2007/2010 Word, Excel, Power Point e Outlook
- Redes, configura莽玫es de host TCP/IP DNS, conceito DHCP e Protocolo IP.
- Configura莽茫o em Desktops de servidores pop3/smtp e Microsoft Exchange Server.
Conhecimentos
- Ingl锚s Intermedi谩rio.
- Dom铆nio das t茅cnicas de suporte ao usu谩rio Field Services OnSite, Remote & Help Desk
- Acesso remoto; Ms SMS, Ms Remote Desktop e VNC.
- Ferramentas de registro e direcionamento de incidentes; Service Desk, Peregrine Systems - Service Center e BMC Remedy Action Request System - ITSM
Pl...
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