Personal Information
Organization / Workplace
Kuala Lumpur, Malaysia Malaysia
Occupation
Chief Customer Service & Customer Experience Officer
Industry
Telecom / Mobile
About
- Evangelist for customer driven design of services and experiences with a strong infusion of digital.
- Firm believer in agile, cross-functional teams that get things done efficiently across functional silos.
- Strategy minded numbers person with a knack to leverage analytics
- Deep strategy & corporate finance background from nearly 20 years in respective roles.
- Deep telecoms & digital background from working in the TIMES industry for about 20 years
Contact Details
Tags
customer experience
customer service
change management
artificial intelligence
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