I am an experienced senior leader and strategist with over 20 years in customer experience and contact centre operations management. I enjoy new and exciting assignments that strengthen my leadership and strategic planning.
At Shoppers Drug Mart I am honoured and privileged to lead the strategy and execution of a first in Canada national contact centre, staffed by health care professionals focused on patient health.
Prior to Shoppers Drug Mart, I had the opportunity to work at TD Bank within their largest contact centre and retail banking delivering top quartile results. I also had the privilege to serve as the Chair of TD's VisMin Corporate Diversity Committee working with very senior...
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