Solid knowledge in IT Service Management, Project, Program and Portfolio Management and IT governance by applying ITIL, COBIT and PMI best practices. Knowledge at Risk Management, Information Security, BPM, TOGAF and standards-based on GRC OCEG.
14 years experience working in various areas of IT support starting with the field, passing through network administration and reaching specialist gereciamento, delivery and improvement of services.
Negotiation skills, communication, leadership, teamwork, interacting with several areas, customers and suppliers, knowledge in the technical areas, strategic vision and easy to implement and manage projects.
Specialties: Service Management, Project...
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