Rob Roy works as the Head of eCommerce and Digital Marketing for timewarnercable.com and twcc.com. Responsible for the eCommerce, self service and digital marketing activities for the #2 cable company in the United States. As Head of Digital Channels he is responsible for the eCommerce strategy & vision, growth strategy, product development, sales and marketing across all digital channels for the residential businesses, which serves more than 14 million customers. Leveraging multi-touch personalization and marketing automation, he has build an end to end digital customer journey, integrating responsive design to drive engagement across all devices.
In 2011 Rob was Head of mygofer.com a S...