Since 2002 I麓ve been working with project management functions, as project, programn and portifolio management. Experience with projects in Infrastructure, System Development and Services to Contact Center, Credit Card Industries in Brazil, including a DRP and new credit card platform implementation.
I have been teaching Project Management at Recriando Educacao e Treinamento and Business Process Management at Universidade de S茫o Caetano do Sul.
I have been involved in the development and evolution of a large Call Center. The project began with 20 seats and limited retail banking functionality and today boasts more than 1500 positions in a range of functions from Life Insurance to Credit C...
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