際際滷shows by User: SamKlaidman / http://www.slideshare.net/images/logo.gif 際際滷shows by User: SamKlaidman / Mon, 18 Apr 2016 13:09:26 GMT 際際滷Share feed for 際際滷shows by User: SamKlaidman Brands and Expectations from FutureM /slideshow/brands-and-expectations-from-futurem/61043892 brandsandexpectationsfromfuturem-160418130926
The basis of improving customer satisfaction and loyalty is understanding your customer's expectation. This presentations shows where these expections come from.]]>
The basis of improving customer satisfaction and loyalty is understanding your customer's expectation. This presentations shows where these expections come from.]]> Mon, 18 Apr 2016 13:09:26 GMT /slideshow/brands-and-expectations-from-futurem/61043892 SamKlaidman@slideshare.net(SamKlaidman) Brands and Expectations from FutureM SamKlaidman The basis of improving customer satisfaction and loyalty is understanding your customer's expectation. This presentations shows where these expections come from. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/brandsandexpectationsfromfuturem-160418130926-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The basis of improving customer satisfaction and loyalty is understanding your customer&#39;s expectation. This presentations shows where these expections come from.
Brands and Expectations from FutureM from Sam Klaidman
]]> 1400 4 https://cdn.slidesharecdn.com/ss_thumbnails/brandsandexpectationsfromfuturem-160418130926-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Where do expectations come from? /slideshow/where-do-expectations-come-from/54440225 wheredoexpectationscomefrom-151027164815-lva1-app6891
Customer satisfaction depends on how well the customer's experiences compared to her expectations. But where did these expectations come from?]]>
Customer satisfaction depends on how well the customer's experiences compared to her expectations. But where did these expectations come from?]]> Tue, 27 Oct 2015 16:48:15 GMT /slideshow/where-do-expectations-come-from/54440225 SamKlaidman@slideshare.net(SamKlaidman) Where do expectations come from? SamKlaidman Customer satisfaction depends on how well the customer's experiences compared to her expectations. But where did these expectations come from? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/wheredoexpectationscomefrom-151027164815-lva1-app6891-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer satisfaction depends on how well the customer&#39;s experiences compared to her expectations. But where did these expectations come from?
Where do expectations come from? from Sam Klaidman
]]> 1815 4 https://cdn.slidesharecdn.com/ss_thumbnails/wheredoexpectationscomefrom-151027164815-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Effect of Over-hyped Iot on Customer Satisfaction /slideshow/effect-of-overhyped-iot-on-customer-satisfaction/54134312 effectofover-hypediotoncustomersatisfaction-151019190533-lva1-app6891
Everyone is talking about IoT and so are setting crazy expectations. How to make sure these expectations do not disappoint.]]>
Everyone is talking about IoT and so are setting crazy expectations. How to make sure these expectations do not disappoint.]]> Mon, 19 Oct 2015 19:05:33 GMT /slideshow/effect-of-overhyped-iot-on-customer-satisfaction/54134312 SamKlaidman@slideshare.net(SamKlaidman) Effect of Over-hyped Iot on Customer Satisfaction SamKlaidman Everyone is talking about IoT and so are setting crazy expectations. How to make sure these expectations do not disappoint. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/effectofover-hypediotoncustomersatisfaction-151019190533-lva1-app6891-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Everyone is talking about IoT and so are setting crazy expectations. How to make sure these expectations do not disappoint.
Effect of Over-hyped Iot on Customer Satisfaction from Sam Klaidman
]]> 1999 4 https://cdn.slidesharecdn.com/ss_thumbnails/effectofover-hypediotoncustomersatisfaction-151019190533-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Service Marketing and How It Relates To Product Management /slideshow/service-marketing-and-how-it-relates-to-product-management/15577814 bpmanov2009final-121210154506-phpapp01
A presentation to the Boston Product Managers Association describing the role of Service Marketing, how it fits with the Product Management function, Solutions as a source of Differentiation]]>
A presentation to the Boston Product Managers Association describing the role of Service Marketing, how it fits with the Product Management function, Solutions as a source of Differentiation]]> Mon, 10 Dec 2012 15:45:06 GMT /slideshow/service-marketing-and-how-it-relates-to-product-management/15577814 SamKlaidman@slideshare.net(SamKlaidman) Service Marketing and How It Relates To Product Management SamKlaidman A presentation to the Boston Product Managers Association describing the role of Service Marketing, how it fits with the Product Management function, Solutions as a source of Differentiation <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/bpmanov2009final-121210154506-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> A presentation to the Boston Product Managers Association describing the role of Service Marketing, how it fits with the Product Management function, Solutions as a source of Differentiation
Service Marketing and How It Relates To Product Management from Sam Klaidman
]]> 388 2 https://cdn.slidesharecdn.com/ss_thumbnails/bpmanov2009final-121210154506-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Designing a Survey Instrument /slideshow/designing-a-survey-instrument/15577751 designingasurveyinstrument-121210153939-phpapp02
A guide to designing, crafting and fielding a customer survey]]>
A guide to designing, crafting and fielding a customer survey]]> Mon, 10 Dec 2012 15:39:39 GMT /slideshow/designing-a-survey-instrument/15577751 SamKlaidman@slideshare.net(SamKlaidman) Designing a Survey Instrument SamKlaidman A guide to designing, crafting and fielding a customer survey <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/designingasurveyinstrument-121210153939-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> A guide to designing, crafting and fielding a customer survey
Designing a Survey Instrument from Sam Klaidman
]]> 348 3 https://cdn.slidesharecdn.com/ss_thumbnails/designingasurveyinstrument-121210153939-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Service Contract Options For Capital Equipment /slideshow/service-contract-options/15577703 dec2008alma-121210153538-phpapp02
A comprehensive overview of equipment maintenance choices available to the manager of a modern Analytical Laboratory. However, many of the items discussed are applicable to all capital equipment.]]>
A comprehensive overview of equipment maintenance choices available to the manager of a modern Analytical Laboratory. However, many of the items discussed are applicable to all capital equipment.]]> Mon, 10 Dec 2012 15:35:38 GMT /slideshow/service-contract-options/15577703 SamKlaidman@slideshare.net(SamKlaidman) Service Contract Options For Capital Equipment SamKlaidman A comprehensive overview of equipment maintenance choices available to the manager of a modern Analytical Laboratory. However, many of the items discussed are applicable to all capital equipment. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/dec2008alma-121210153538-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> A comprehensive overview of equipment maintenance choices available to the manager of a modern Analytical Laboratory. However, many of the items discussed are applicable to all capital equipment.
Service Contract Options For Capital Equipment from Sam Klaidman
]]> 864 5 https://cdn.slidesharecdn.com/ss_thumbnails/dec2008alma-121210153538-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-SamKlaidman-48x48.jpg?cb=1662557584 At Middlesex Consulting, we partner with Capital Equipment services teams to: Help the services teams of manufacturing and distribution companies create customer value. Develop ongoing revenue and profit streams by identifying, pricing and commercializing value-added solutions. Assist companies define and implement warranty policies, perform Go-to-Market assessments for new services and products Aid companies planning to migrate from being Product centric towards becoming Customer centric Perform Service Operations assessments which provide actionable insights for improving financial returns and increasing customer satisfaction and loyalty. Specialties: Customer value ... www.middlesexconsulting.com https://cdn.slidesharecdn.com/ss_thumbnails/brandsandexpectationsfromfuturem-160418130926-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/brands-and-expectations-from-futurem/61043892 Brands and Expectation... https://cdn.slidesharecdn.com/ss_thumbnails/wheredoexpectationscomefrom-151027164815-lva1-app6891-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/where-do-expectations-come-from/54440225 Where do expectations ... https://cdn.slidesharecdn.com/ss_thumbnails/effectofover-hypediotoncustomersatisfaction-151019190533-lva1-app6891-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/effect-of-overhyped-iot-on-customer-satisfaction/54134312 Effect of Over-hyped I...