ºÝºÝߣshows by User: taneliheinonen / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: taneliheinonen / Fri, 05 Feb 2016 03:59:38 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: taneliheinonen Tools of Ethnographic Analysis in Service Design /slideshow/tools-of-ethnographic-analysis-in-service-design/57907047 ethnographicanalysisandservicedesign-160205035938
Talk at Source, Deloitte Digital Melbourne. Service design is a genuinely multi-disciplinary enterprise that borrows methods and thoughts from a wide spectrum of fields. Service designers work on problems from discovery to solution, which requires a good understanding of different stages and a capability to switch the mode of thinking between analytical and creative. Framing the problem, getting users right and proceeding with the right insights is often crucial for the success of a service design project. Methods of ethnographic research are often used in the insight part of the projects, but the tools of analysis are applied more rarely. Aim of this talk was to present some analytical tools of ethnographic research and social sciences that could provide new viewpoints into the process of crafting insights. ]]>
Talk at Source, Deloitte Digital Melbourne. Service design is a genuinely multi-disciplinary enterprise that borrows methods and thoughts from a wide spectrum of fields. Service designers work on problems from discovery to solution, which requires a good understanding of different stages and a capability to switch the mode of thinking between analytical and creative. Framing the problem, getting users right and proceeding with the right insights is often crucial for the success of a service design project. Methods of ethnographic research are often used in the insight part of the projects, but the tools of analysis are applied more rarely. Aim of this talk was to present some analytical tools of ethnographic research and social sciences that could provide new viewpoints into the process of crafting insights. ]]> Fri, 05 Feb 2016 03:59:38 GMT /slideshow/tools-of-ethnographic-analysis-in-service-design/57907047 taneliheinonen@slideshare.net(taneliheinonen) Tools of Ethnographic Analysis in Service Design taneliheinonen Talk at Source, Deloitte Digital Melbourne. Service design is a genuinely multi-disciplinary enterprise that borrows methods and thoughts from a wide spectrum of fields. Service designers work on problems from discovery to solution, which requires a good understanding of different stages and a capability to switch the mode of thinking between analytical and creative. Framing the problem, getting users right and proceeding with the right insights is often crucial for the success of a service design project. Methods of ethnographic research are often used in the insight part of the projects, but the tools of analysis are applied more rarely. Aim of this talk was to present some analytical tools of ethnographic research and social sciences that could provide new viewpoints into the process of crafting insights. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ethnographicanalysisandservicedesign-160205035938-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Talk at Source, Deloitte Digital Melbourne. Service design is a genuinely multi-disciplinary enterprise that borrows methods and thoughts from a wide spectrum of fields. Service designers work on problems from discovery to solution, which requires a good understanding of different stages and a capability to switch the mode of thinking between analytical and creative. Framing the problem, getting users right and proceeding with the right insights is often crucial for the success of a service design project. Methods of ethnographic research are often used in the insight part of the projects, but the tools of analysis are applied more rarely. Aim of this talk was to present some analytical tools of ethnographic research and social sciences that could provide new viewpoints into the process of crafting insights.
Tools of Ethnographic Analysis in Service Design from Taneli Heinonen
]]> 2134 6 https://cdn.slidesharecdn.com/ss_thumbnails/ethnographicanalysisandservicedesign-160205035938-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Palvelumuotoilu, palvelut ja innovaatiot /slideshow/palvelumuotoilu-palvelut-ja-innovaatiot/57253594 palvelumuotoilualustuslaurea0116versio2-160119235123
Alustus palvelumuotoilusta Laurean eri alojen perustutkintoopiskelijoille 2016 yhteiselle kurssille palveluinnovaatioista.]]>
Alustus palvelumuotoilusta Laurean eri alojen perustutkintoopiskelijoille 2016 yhteiselle kurssille palveluinnovaatioista.]]> Tue, 19 Jan 2016 23:51:23 GMT /slideshow/palvelumuotoilu-palvelut-ja-innovaatiot/57253594 taneliheinonen@slideshare.net(taneliheinonen) Palvelumuotoilu, palvelut ja innovaatiot taneliheinonen Alustus palvelumuotoilusta Laurean eri alojen perustutkintoopiskelijoille 2016 yhteiselle kurssille palveluinnovaatioista. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/palvelumuotoilualustuslaurea0116versio2-160119235123-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Alustus palvelumuotoilusta Laurean eri alojen perustutkintoopiskelijoille 2016 yhteiselle kurssille palveluinnovaatioista.
Palvelumuotoilu, palvelut ja innovaatiot from Taneli Heinonen
]]> 2476 5 https://cdn.slidesharecdn.com/ss_thumbnails/palvelumuotoilualustuslaurea0116versio2-160119235123-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Laurea, YAMK, Palvelumuotoilun menetelmät 7.11.2015 /slideshow/laurea-yamk-palvelumuotoilun-menetelmt-7112015/56329814 laureapamu-menetelmat7-151221082313
Palvelumuotoilun menetelmäkurssi Laurean YAMK-ohjelmassa 2015.]]>
Palvelumuotoilun menetelmäkurssi Laurean YAMK-ohjelmassa 2015.]]> Mon, 21 Dec 2015 08:23:13 GMT /slideshow/laurea-yamk-palvelumuotoilun-menetelmt-7112015/56329814 taneliheinonen@slideshare.net(taneliheinonen) Laurea, YAMK, Palvelumuotoilun menetelmät 7.11.2015 taneliheinonen Palvelumuotoilun menetelmäkurssi Laurean YAMK-ohjelmassa 2015. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/laureapamu-menetelmat7-151221082313-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Palvelumuotoilun menetelmäkurssi Laurean YAMK-ohjelmassa 2015.
Laurea, YAMK, Palvelumuotoilun menetelmè¾°t 7.11.2015 from Taneli Heinonen
]]> 678 4 https://cdn.slidesharecdn.com/ss_thumbnails/laureapamu-menetelmat7-151221082313-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Laurea, Palvelumuotoilun menetelmät 7.11.2015 /taneliheinonen/laurea-palvelumuotoilun-menetelmat-7112015 laureapamu-menetelmat7-151221081610
Palvelumuotoilun menetelmäkurssi Laurean YAMK-ohjelmassa 2015.]]>
Palvelumuotoilun menetelmäkurssi Laurean YAMK-ohjelmassa 2015.]]> Mon, 21 Dec 2015 08:16:09 GMT /taneliheinonen/laurea-palvelumuotoilun-menetelmat-7112015 taneliheinonen@slideshare.net(taneliheinonen) Laurea, Palvelumuotoilun menetelmät 7.11.2015 taneliheinonen Palvelumuotoilun menetelmäkurssi Laurean YAMK-ohjelmassa 2015. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/laureapamu-menetelmat7-151221081610-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Palvelumuotoilun menetelmäkurssi Laurean YAMK-ohjelmassa 2015.
Laurea, Palvelumuotoilun menetelmät 7.11.2015 from Taneli Heinonen
]]> 2577 4 https://cdn.slidesharecdn.com/ss_thumbnails/laureapamu-menetelmat7-151221081610-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Laurea, YAMK, Palvelumuotoilun menetelmät 3.10.2015 /slideshow/laurea-yamk-palvelumuotoilun-menetelmat-3102015/55393701 laureapalvelumuotoilunmenetelmat3-151122210517-lva1-app6892
Laurean YAMK:n Palvelumuotoilun menetelmät -kurssin luento.]]>
Laurean YAMK:n Palvelumuotoilun menetelmät -kurssin luento.]]> Sun, 22 Nov 2015 21:05:17 GMT /slideshow/laurea-yamk-palvelumuotoilun-menetelmat-3102015/55393701 taneliheinonen@slideshare.net(taneliheinonen) Laurea, YAMK, Palvelumuotoilun menetelmät 3.10.2015 taneliheinonen Laurean YAMK:n Palvelumuotoilun menetelmät -kurssin luento. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/laureapalvelumuotoilunmenetelmat3-151122210517-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Laurean YAMK:n Palvelumuotoilun menetelmät -kurssin luento.
Laurea, YAMK, Palvelumuotoilun menetelmè¾°t 3.10.2015 from Taneli Heinonen
]]> 1636 6 https://cdn.slidesharecdn.com/ss_thumbnails/laureapalvelumuotoilunmenetelmat3-151122210517-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Deep customer insights, Laurea, November 2015 /slideshow/deep-customer-insights-laurea-november-2015/55392344 deepcustomerinsightsnovemberslideshare-151122195709-lva1-app6892
ºÝºÝߣs from the lecture given in Service Innovation and Design Master's program at Laurea.]]>
ºÝºÝߣs from the lecture given in Service Innovation and Design Master's program at Laurea.]]> Sun, 22 Nov 2015 19:57:09 GMT /slideshow/deep-customer-insights-laurea-november-2015/55392344 taneliheinonen@slideshare.net(taneliheinonen) Deep customer insights, Laurea, November 2015 taneliheinonen ºÝºÝߣs from the lecture given in Service Innovation and Design Master's program at Laurea. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/deepcustomerinsightsnovemberslideshare-151122195709-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> ºÝºÝߣs from the lecture given in Service Innovation and Design Master&#39;s program at Laurea.
Deep customer insights, Laurea, November 2015 from Taneli Heinonen
]]> 452 5 https://cdn.slidesharecdn.com/ss_thumbnails/deepcustomerinsightsnovemberslideshare-151122195709-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Hölkkämäyrät nyt ja tulevaisuudessa /slideshow/holkkamayrat-nyt-ja-tulevaisuudessa/55366143 holkkamayratnytjatulevaisuudessa-151121141241-lva1-app6892
Linjapuhe Hölkkämäyrien vuosikokouksessa.]]>
Linjapuhe Hölkkämäyrien vuosikokouksessa.]]> Sat, 21 Nov 2015 14:12:41 GMT /slideshow/holkkamayrat-nyt-ja-tulevaisuudessa/55366143 taneliheinonen@slideshare.net(taneliheinonen) Hölkkämäyrät nyt ja tulevaisuudessa taneliheinonen Linjapuhe Hölkkämäyrien vuosikokouksessa. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/holkkamayratnytjatulevaisuudessa-151121141241-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Linjapuhe Hölkkämäyrien vuosikokouksessa.
Hölkkämäyrät nyt ja tulevaisuudessa from Taneli Heinonen
]]> 280 4 https://cdn.slidesharecdn.com/ss_thumbnails/holkkamayratnytjatulevaisuudessa-151121141241-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Deep Customer Insights, Laurea, October 2015 /taneliheinonen/deep-customer-insights-laurea-october-2015 deepcustomerinsightsoct15laureaslideshare-151120111854-lva1-app6892
Lecture given in Deep Customer Insights course of the Laurea Service Innovation and Design Master's program. ]]>
Lecture given in Deep Customer Insights course of the Laurea Service Innovation and Design Master's program. ]]> Fri, 20 Nov 2015 11:18:53 GMT /taneliheinonen/deep-customer-insights-laurea-october-2015 taneliheinonen@slideshare.net(taneliheinonen) Deep Customer Insights, Laurea, October 2015 taneliheinonen Lecture given in Deep Customer Insights course of the Laurea Service Innovation and Design Master's program. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/deepcustomerinsightsoct15laureaslideshare-151120111854-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Lecture given in Deep Customer Insights course of the Laurea Service Innovation and Design Master&#39;s program.
Deep Customer Insights, Laurea, October 2015 from Taneli Heinonen
]]> 1086 7 https://cdn.slidesharecdn.com/ss_thumbnails/deepcustomerinsightsoct15laureaslideshare-151120111854-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-taneliheinonen-48x48.jpg?cb=1523571178 I help companies understand people as cultural and social beings instead of as mere numbers on a spreadsheet. I do this by consulting and educating organisations in consumer insights and service design. My projects are agile and carried in close collaboration with clients, which allows me to dynamically understand the client needs and support clients who are also building internal competencies. For larger projects I also team up with leading design agencies, consultancies and think tanks. Clients I've worked with vary from B2B and B2C businesses to public sector organisations and academic institutions. My aim is to work together with people to foster a culture in which new design so... www.taneliheinonen.com https://cdn.slidesharecdn.com/ss_thumbnails/ethnographicanalysisandservicedesign-160205035938-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/tools-of-ethnographic-analysis-in-service-design/57907047 Tools of Ethnographic ... https://cdn.slidesharecdn.com/ss_thumbnails/palvelumuotoilualustuslaurea0116versio2-160119235123-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/palvelumuotoilu-palvelut-ja-innovaatiot/57253594 Palvelumuotoilu, palve... https://cdn.slidesharecdn.com/ss_thumbnails/laureapamu-menetelmat7-151221082313-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/laurea-yamk-palvelumuotoilun-menetelmt-7112015/56329814 Laurea, YAMK, Palvelum...