In Front Office department of hospitality industry is important department, its mean the first impression for the guest, so happy or not the guest come to the hotel, it Front Office Do.
the Guest satisfaction is the front office responsibility for more.
how make good communication and give an excellent service to the guest, by check in, check out, giving a problem solving and good complain handling. and the most important is every case in the front office department will be different every days, it's like water just flow of the rules
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