Experienced IT leader that has designed, developed, and led many enterprise wide programs and projects to successful implementation in a large financial enterprise. My leadership and system engineering experiences have span many areas of service support with concentration on process, policy and tools following ITIL framework. I have managed teams and led projects in the following processes and functional areas: Problem management, Change Management, Incident/Service Desk, Event Management, Availability Management, SLA, Desktop engineering, network design and engineering, Exchange and Antivirus, and Computer Operations. I have vast experience with design, configuration, and implementat...
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