Personal Information
Organization / Workplace
Pakistan Pakistan
Occupation
Manager Customer Support Services Operation
Industry
Telecom / Mobile
About
Customer Relations Management, Business Needs Identification and deployment
• Ensuring Standardized and improved Service Delivery through different customer touch points
• Quality Management System (QMS) tools like ISO & COPC Implementation in Customer Interaction Units
• Project and Vendor Management Services, IT IVR Concepts, Cisco IPCC Enterprise
• CRM(Seibel), IPCC, Teleopti, EIM/WIM, Self Services Management, IVR Management
• Business Support System Management, RFP, UAT, PAT, FAT
• ICT Business Processes & Work Flows
• Ensuring ISO 9001:2008 standards
• Processes Improvement by using Six Sigma Tools
• Key Performance Metrics Management/ KPIs Monitoring
• Team ...
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