Customer Relations Management, Business Needs Identification and deployment
鈥� Ensuring Standardized and improved Service Delivery through different customer touch points
鈥� Quality Management System (QMS) tools like ISO & COPC Implementation in Customer Interaction Units
鈥� Project and Vendor Management Services, IT IVR Concepts, Cisco IPCC Enterprise
鈥� CRM(Seibel), IPCC, Teleopti, EIM/WIM, Self Services Management, IVR Management
鈥� Business Support System Management, RFP, UAT, PAT, FAT
鈥� ICT Business Processes & Work Flows
鈥� Ensuring ISO 9001:2008 standards
鈥� Processes Improvement by using Six Sigma Tools
鈥� Key Performance Metrics Management/ KPIs Monitoring
鈥� Team ...
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