This document discusses how organizations can harness the power of Web 2.0. It begins by outlining the evolution from Web 0.0, 1.0 to 2.0, emphasizing that Web 2.0 enables users to tag, blog, comment and modify content. Global Web 2.0 trends and business models are presented, showing how companies monetize user communities. The document argues that organizations should engage with Web 2.0 as consumers now control conversations. It provides examples of how organizations can use Web 2.0 for advertising, social media, direct sales, and market research to build brands and engage with customers.