1_Baskins_Monroe_J Resume 28 June 2015
- 1. MONROE J. BASKINS Home: (912) 532-9858 2424 Gold Canyon Drive, Apt 1114 Mobile: (912) 532-9858 San Antonio, TX 78259 Email: m.jamesbaskins1@gmail.com EDUCATION Bachelor of Arts in Organizational Management, Ashford University, Clinton, IA PROFESSIONAL PROFILE Resourceful, energetic professional with broad range of experience in diverse business and military environments. Highly skilled in operations and personnel management, planning and logistics, and resource optimization. Strong leader and motivator who excels in teaching, training, mentoring and empowering employees. Demonstrated strengths in personnel recruitment and retention, staff development, mediation and conflict resolution, also familiar with policy development and legal compliance. Proven track record of success in creative and effective management of diverse personnel in multiple locations. Flexible, resilient, and adaptable, results driven and committed to quality process and product. Extensive proficiency in United States Government telecommunications and information technologies techniques, procedures, and best business practices. I currently hold an active Department of Defense SECRET Security Clearance. BACKGROUND SUMMARY Operations Management Report and Document Preparation Performance Management Organizational Effectiveness Orientation and On-Boarding Employee Relations Resource Planning & Management Telecommunications Management Policies & Procedures Development Multi-site Management Advanced Information Technology Active DoD Security Clearance Strategic and Operations Planning Career Counseling Staff Development and Training Records Management Technical Expertise includes: QuickBooks Pro, Microsoft Office Suite, Adobe Acrobat, Microsoft Silverlight, Microsoft Forefront Client Security, Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, Adobe Connect PROFESSIONAL ACCOMPLISHMENTS Personnel Management Played a key role in the transformation and reorganization of a 528 employee organization. Developed and implemented policies to streamline training, new employee integration, employee relations, career development, education, family support and morale, awards, and promotions. Results: The organization transformed from an organization providing general personnel and equipment support to an organization providing specialized problem solving and solutions with no degradation in efficiency and seamless client support to existing and new clients during the transformation. Leveraged developing technologies to improve organizational efficiency and communications. Researched and implemented use policies for Adobe Connect to telecommunicate with my subordinate departments located across the country of Iraq, Kuwait, and Afghanistan as well as procuring and distributing equipment required for full scale implementation. Results: Nearly eliminated the requirement for personnel travel for meetings, reducing operational costs by 15%, while increasing overall personnel safety due to less required travel in an extremely hostile environment. Developed a very successful training and development program within the organization. Designed a mentorship and training plan for junior leaders and potential leaders to develop professionally, socially, and financially. The training plan became the standard development program for all new employees. Results: The program led to the recommendation of eight employees for promotion and to the assumption of supervisory positions outside of their skillsets for an additional eleven employees, allowing the organization to promote from within. 58 employees successfully completed required career development training courses with 25% exceeding the course standards. Supervised the relocation of 350 employees from the Iraq Theater of Operations back to the United States. Coordinated the logistics and tracked the movement of 350 employees from Iraq, through Kuwait and Ireland, and finally
- 2. to the United States. Results: 100% of the personnel and equipment arrived in the United States on time and without incident over a three day period. Optimized document tracking and evaluation trigger point detection. Analyzed the efficiency of document filing and evaluation timeliness to identify problems and choke points with the existing tracking systems. Implemented controls to alleviate the misfiling of documents and the late submissions of performance evaluations. Results: Reduced the instances of misfiled documents and 100% on time submission of 113 performance evaluations over a s even month period. Telecommunications and Information Technologies Management Optimized tactical telecommunications and automation for an 88 member task force in an austere, highly volatile, and fluid environment. Developed and conducted communications and computer training for 88 personnel, on six different communications systems, for deployment to Iraq. Also trained 13 Iraqi National Police on operational tactics, techniques and procedures of commercial high frequency radio systems. Planned and managed the Blue Force Tracker program ensuring accurate convoy tracking across the country of Iraq. Results: 100% communications up time and 100% network availability for over 400 patrols over a 12 month deployment to Iraq, and allowed Iraqi Police to communicate with allied personnel. Expanded network availability to remote locations. Supervised the procurement of over $14M in equipment and the implementation and integration of three networks consisting of Voice Over Internet Protocol (VOIP), Secure Voice Over Internet Protocol/Voice Over Secure Internet Protocol (SVOIP/VoSIP) and 900 pieces of Thin Client equipment. Results: Reduced the cost of network maintenance and expanded the network to numerous remote locations, this was the first location in the United States Army European Command to accomplish this. Plan became the standard communications compliment of equipment for all Combat Training Centers in the United States. Performed duties as the telephone control officer, frequency manager and system administrator. Was trained and appointed the Information Assurance Security Officer. Supervised the coordination of 500 telephone communication terminals, Non-Classified Internet Protocol Router Network (NIPRnet), Secret Internet Protocol Router Network (SIPRnet), and Coalition SharePoint Portals. Coached and mentored the unit Frequency Manager on the creation and implementation of HOPSET/LOADSET using the Automated Communications Engineering Software (ACES). Results: Facilitated the training, certification and deployment of an Army National Guard organization to Kosovo. Performed duties as the Information Assurance Manager. Achieved Security+ Certification, Information Systems Security Officer, Information Assurance Manager and Information Assurance Security Officer Certifications. Managed and tracked DoD required network access training for 2,071 user accounts. Coordinated the development of a sustainment training web site that was used for pre-deployment training, refresher training during the deployment and new personnel training after deployment. Managed the lifecycle replacement and migration of 281 computer systems and the reactivation of 1,500 user accounts after deployment with minimal down time. Results: Enabled the organization to redeploy from Iraq and be 100% operational the day after arrival back in the United States, also, the organization achieved and maintained the highest Information Assurance compliance statistics at Fort Stewart, Georgia. Facilitated intelligence gathering. Aggressively ensured the 100% operational availability of the Global Broadcast System equipment during a 12 month deployment to Iraq. Results: Enabled the organization to receive real time media feeds from global government and non-government media sources. Human Resources Served as a United States Army Recruiter for five years. Recruited, prequalified, and hired personnel for the United States Army. Recruiting efforts consisted of cold calls, home visits, job fairs, high school visits, area brochure and business card posting and canvas, centers of influence networking, and recent hire referrals. Prepared and maintained all recruitment documentation for applicant police record checks, urinalysis, and mental and physical evaluations, conducted pre-employment training to ensure success of new hires. Results: Achieved 120% of the required recruits of the five year period. Coursework pertaining to Human Resources. Currently pursuing a Bachelor of Arts degree in Organizational Management. Much of the coursework is rooted in human resource subject matter. Results: I will achieve my Bachelors Degree in August 2015.
- 3. Office Manager Streamlined the Telecommunications Staff Office. Reassign personnel to a specific responsibility instead of first come first served for trouble tickets reported to the office. Ensured that everyone was trained in all office responsibilities to the customer. Trained and implemented a training team specifically responsible for training the organizations senior staff to proficiency with Microsoft Office Suite and any specific software packages required for separate departments to function. Maintained general office files and incoming and outgoing mail. Used exemplary clerical skills to proofread and recommend changes as required for all correspondence originating from that office. Maintained the check register, posted and recorded checks and cash withdrawals as the Family Support Group Treasurer for the staff, which was responsible for purchasing flowers and gifts for spouses and children of staff members during special occasions, and luncheons for staff members who were departing. Coordinated and oversaw a new contract to recycle used toner cartridges. Ordered and maintained all other office supplies and automation peripheral devices such as keyboards, mice, and Common Access Card (CAC) readers for the entire organization. Managed maintenance contracts for computers, printers, copiers, and cell phones for the organization. Results: Increased the trouble ticket through put and issue resolution by 40% and eliminated all single points of failure, due to personnel availability, for any customer needs, while reducing required man hours and saved the organization $33,000.00 per year in supply costs. EMPLOYMENT HISTORY UNITED STATES ARMY, Fort Riley, KS 12/2013 - 06/2015 Personnel Manager Responsible for the morale, welfare, training, administration and accountability of 57 personnel in nine departments. UNITED STATES ARMY, Fort Stewart, GA 04/2011 - 12/2013 Personnel Manager Responsible for the morale, welfare, training, administration and accountability of 110 personnel in seven departments . UNITED STATES ARMY, Fort Stewart, GA 08/2008 - 04/2011 Telecommunications and Information Technology Manager Responsible for the supervision of 29 personnel, management of 281 computer systems and 1500 computer user accounts. UNITED STATES ARMY, Hohenfels, GE 08/2005 - 08/2008 Office Manager Responsible for the management of 17 personnel, organizational office equipment maintenance and warranty contracts as well as supply and resupply of organizational office supplies and equipment. UNITED STATES ARMY, Columbus, GA 03/2001 - 08/2005 Personnel Recruiter Responsible for the active recruitment of morally, mentally, and physically qualified personnel from a pool of individuals who met the demographics of the target market.