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今日焦點—
本週聚會焦點是大樓管理費各面向問題。
住戶拒繳管理費、物管人員挪用公款問題、催收管理費程序
與眉角…,還有管理費的本質為何? 為買服務嗎? 是眾籌嗎?
經由本次培力行動,期盼貴社區不再為管理費問題爭吵內耗,
物管人員更有信心處理相關的爭議,不會變成眾矢之敵。
初衷—
※經由每次點滴入心,長期堅持累積之後,從業
人員的專業能力提高,人力不足困境撥雲見日。
※透過少數人的堅持與傳播,為產業知識理出頭
緒,減少社區紛擾與爭議。
20150818—第05次
20150818—第05次
住戶拒繳管理費
住戶拒繳之理由
1、管委會是「非法管委會」;
2、管委會要如何如何,否則罷繳
交管理費;
3、前任屋主所積欠的管理費;
20150818—第05次
住戶拒繳管理費
物管人員如何作為,以預防這些爭議產生??
1、管委會是「非法管委會」;
2、管委會給我如何如何,否則罷繳交管理費;
3、前任屋主所積欠的管理費;
台灣高等法院曾經針對這個問題召開研討會,最後的決議是認為,原則上後
任屋主無須負擔前任屋主所積欠的管理費,縱使規約裡面有特別規定也一樣。
債權人是管委會,債務人是前任屋主,權利義務非常明確。
20150818—第05次
住戶拒繳管理費
管理費爭議個案
臺灣高等法院民事判決, 98年度上字第286號
台北九如管理委員會(上訴人) VS松府建設公司(被上訴+起造人)
松府建設主張:由於代為管理維護社區期間支出龐大費用,兩造曾於94年10月、
11月間進行協商並達成協議,同意就先前積欠之管理費不用追繳,且自公
共設施點交完成後開始繳付管理 費,地下商場之管理費則以50%計算。
委員會主張:從未 同意系爭函文之內容,該函係由被上訴人自行製作,而由知
情之上訴人前總幹事侯大智盜蓋上訴人之印文所為。
臺灣高等法院意見:
1、管委會就所收取之管理費僅有依區分所有權人會議決議而為管理、運用之
權限,並無任意處分之權限,無就個別區分所有權人免除其所欠管理費債
務及變更其管理費計算標準之權限。
2、縱認系爭函文係屬真正,上訴人依該函文所為亦屬無權處分,民法第118條
第1項,按無權利人就權利標的物所為之處分,經有權利人之承認始生效力。
20150818—第05次
物管人員挪用公款問題
誰不喜歡挪用公款??
誰不喜歡挪用公款事件?? 原因??
1、物管公司
2、社區物管人員
3、社區委員
4、社區住戶
20150818—第05次
物管人員挪用公款問題
結構性解決方案
1、銀行及便利超商代收
直接匯入大樓銀行帳號,並由銀行提供「繳款對
帳資料」,再經代收系統自動 完成「沖帳」及產
生「住戶繳費報表」。
2、行動支付
國泰及中信。只要登入App系統,可即時繳費、即
時核銷,也提供系統查詢功能。
20150818—第05次
物管人員挪用公款問題
解決方案好處
1、避免物管人員挪用公款;
2、保全人員更專心在社區的安全上;
3、避免出現歹徒搶劫大筆管理費;
4、省去人工作業的時間、排除報表錯誤的情況;
5、除去張貼繳交管理費公告、降低住戶忽略繳費的
情況;
6、住戶及委員會可獲得最新繳費狀況,資料久永保
存。
20150818—第05次
催收管理費程序與眉角分享
A.錯誤解決方案
1 、鎖車
2、卡片消磁
3、
這樣的處理方式時有所聞,但非也,因為鎖車或
限制住戶出入的自由,已涉嫌違反強制罪,且對
住戶造成侵權。
20150818—第05次
催收管理費程序與眉角分享
B.現行解決方案
1、先瞭解欠繳的原因
若對方是因個人財務困境,不妨與對方商討還款的計畫,相
信經由這樣的誠意溝通,非惡性欠費者應會立即補繳所欠的
費用。
2、透過社區鄰居柔性勸導
請社區中與欠繳戶往來較頻繁的住戶,出面協助溝
通勸導,欠繳戶通常會基於日後街坊相處和諧的考
量上,願意出面處理欠繳的費用。
20150818—第05次
催收管理費程序與眉角分享
B.現行解決方案
3、張貼催繳告示
提醒欠繳戶盡早繳清欠費外,也讓其他遵行規定如期繳費的住
戶瞭解管委會執行管理權責的決心。
4、寄發存證信函
正式通知欠繳戶就積欠之管理費用限期繳納及逾期未繳之法律
效果。『區分所有權人或住戶積欠應繳納之公共基金或應分攤
或其他應負擔之費用已逾二期或達相當金額,經定相當期間催
告仍不給付者,管理負責人或管理委員會得訴請法院命其給付
應繳之金額及遲延利息』。
5、提起支付命令或民事訴訟
只要住戶有欠繳之事實,法院多會判決管委會勝訴。
((訴訟程序)) 調解--簡易庭--強制執行 (王聖博經驗分享)
20150818—第05次
根本解決方案之一,確認管理費的本質
住戶繳交管理費給委員會,跟給店家80元買一
個便當,性質相同嗎?
NO, 管理費不是買服務的代價、委員會不是營
利單位。不能適用民法第264條「同時履行抗辯」。
YES, 大家出錢,請委員又多出力,把社區運作
起來,達成社區的總體目標。
其它解決方案發想討論
書名:
宅得安心:公寓大廈管理原則與完整解決方案
作者:饒後樂
出版社:秀威資訊
出版日:2010/12/24
ISBN:9789862215371
定價:380 元
好書介紹
20150818—第05次
不限於今天焦點主題,任何交流都歡迎。
吸收別人的經驗,同時分享自已的經驗。
儲備自已的專業能量是建立自已專業形象,
減少挫折的正途。
交流時間
20150818—第05次
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20150818 物管質量培力__第五次行動__談管理費