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Jessica Radcliff
33 Lynn Batts Lane Apt 4110, San Antonio, TX 78218
(210) 606-0102 jessicasatx@aol.com
PROFESSIONAL SUMMARY
Driven Pharmacy Technician with proven track record and success in building strong
relationships with patients and clients. Detail-oriented with a commitment to maintaining
high-quality assurance and control standards when filling prescriptions. Four and a half years
of experience and success in working within fast-paced retail pharmacy settings. Highly
proficient in accurately filling and labeling prescriptions, maintaining drug inventories and
updating pharmacy records.
SKILLS
 Pharmacy and customer records  Insurance billing expert
management  Conflict resolution ability
 Manual and automated medication  People-oriented
dispensing  Active communication skills
 Committed to quality assurance  In good standing with the Texas State Board
 Strong work ethic of Pharmacy
 Medication Inventory Management
WORK HISTORY
CERTIFIED PHARMACY TECHNICIAN | 09/2016 to 4/2019
Walmart - Schertz, TX
 Managed complex transactional and emotional customer situations promptly and
professionally while providing first rate customer service to maximize satisfaction and
business success.
 Maintained drug inventory levels by ordering necessary medications and supplies.
Regularly stocked shelves, rotated stock and checked for expired medications.
 Counted, measured, and compounded medications following standard procedures.
 Reviewed and verified customer information and insurance provider information.
 Completed paperwork, entering prescription and insurance or billing information into
patient profiles.
 Communicated with prescribers to verify medication dosages, refill authorizations and
patient information.
 Answered incoming phone calls and addressed questions from customers and healthcare
providers.
 Effectively resolved insurance rejections and other billing issues.
 Completed new and updated patient profiles, including lists of patient medications.
 Effectively prioritized tasks and organized workflow to increase efficiency.
 Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
CERTIFIED PHARMACY TECHNICIAN | 01/2014 to 08/2016
Walgreens - San Antonio, TX
 Managed complex transactional and emotional customer situations promptly and
professionally while providing first rate customer service to maximize satisfaction and
business success.
 Maintained drug inventory levels by ordering necessary medications and supplies.
Regularly stocked shelves, rotated stock and checked for expired medications.
 Counted, measured, and compounded medications following standard procedures.
 Reviewed and verified customer information and insurance provider information.
 Completed paperwork, entering prescription and insurance or billing information into
patient profiles.
 Communicated with prescribers to verify medication dosages, refill authorizations and
patient information.
 Answered incoming phone calls and addressed questions from customers and healthcare
providers.
 Effectively resolved insurance rejections and other billing issues.
 Completed new and updated patient profiles, including lists of patient medications.
 Effectively prioritized tasks and organized workflow to increase efficiency.
 Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
 Restocked and maintained automated medication dispensing equipment
EDUCATION
Northwest Vista College - San Antonio, TX | ASHA Pharmacy Technology Certification
Pharmacy Technology, 2013
 180 hours of externship completed at Wilford Hall Pharmacy on Lackland Airforce Base
CERTIFICATIONS AND LICENSES
Texas State Board of Pharmacy  Technician License
 Current License Expires February 2020
Pharmacy Technician Certification Board  Technician License
 Current License Expires March 2020
National Pharmacy Technician Association  Sterile Products (IV) Certification
 Certification does not expire, no real-life experience
National Pharmacy Technician Association  Chemotherapy Certification
 Certification does not expire, no real-life experience
National Pharmacy Technician Association  Compounding Certification
 Certification does not expire, no real-life experience

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2019 resume

  • 1. Jessica Radcliff 33 Lynn Batts Lane Apt 4110, San Antonio, TX 78218 (210) 606-0102 jessicasatx@aol.com PROFESSIONAL SUMMARY Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Four and a half years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. SKILLS Pharmacy and customer records Insurance billing expert management Conflict resolution ability Manual and automated medication People-oriented dispensing Active communication skills Committed to quality assurance In good standing with the Texas State Board Strong work ethic of Pharmacy Medication Inventory Management WORK HISTORY CERTIFIED PHARMACY TECHNICIAN | 09/2016 to 4/2019 Walmart - Schertz, TX Managed complex transactional and emotional customer situations promptly and professionally while providing first rate customer service to maximize satisfaction and business success. Maintained drug inventory levels by ordering necessary medications and supplies. Regularly stocked shelves, rotated stock and checked for expired medications. Counted, measured, and compounded medications following standard procedures. Reviewed and verified customer information and insurance provider information. Completed paperwork, entering prescription and insurance or billing information into patient profiles. Communicated with prescribers to verify medication dosages, refill authorizations and patient information. Answered incoming phone calls and addressed questions from customers and healthcare providers. Effectively resolved insurance rejections and other billing issues. Completed new and updated patient profiles, including lists of patient medications. Effectively prioritized tasks and organized workflow to increase efficiency. Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • 2. CERTIFIED PHARMACY TECHNICIAN | 01/2014 to 08/2016 Walgreens - San Antonio, TX Managed complex transactional and emotional customer situations promptly and professionally while providing first rate customer service to maximize satisfaction and business success. Maintained drug inventory levels by ordering necessary medications and supplies. Regularly stocked shelves, rotated stock and checked for expired medications. Counted, measured, and compounded medications following standard procedures. Reviewed and verified customer information and insurance provider information. Completed paperwork, entering prescription and insurance or billing information into patient profiles. Communicated with prescribers to verify medication dosages, refill authorizations and patient information. Answered incoming phone calls and addressed questions from customers and healthcare providers. Effectively resolved insurance rejections and other billing issues. Completed new and updated patient profiles, including lists of patient medications. Effectively prioritized tasks and organized workflow to increase efficiency. Assisted other pharmacy staff with drug inventory, purchasing, and receiving. Restocked and maintained automated medication dispensing equipment EDUCATION Northwest Vista College - San Antonio, TX | ASHA Pharmacy Technology Certification Pharmacy Technology, 2013 180 hours of externship completed at Wilford Hall Pharmacy on Lackland Airforce Base CERTIFICATIONS AND LICENSES Texas State Board of Pharmacy Technician License Current License Expires February 2020 Pharmacy Technician Certification Board Technician License Current License Expires March 2020 National Pharmacy Technician Association Sterile Products (IV) Certification Certification does not expire, no real-life experience National Pharmacy Technician Association Chemotherapy Certification Certification does not expire, no real-life experience National Pharmacy Technician Association Compounding Certification Certification does not expire, no real-life experience