371712964-ENG-B1-1-0106S-Talking-on-the-Phone-pdf.pdf
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This document provides a lesson on talking on the phone in English. It includes vocabulary related to phones, exercises to practice common phone situations like ordering food or making appointments, and tips for clear communication over the phone. Students are asked to discuss how often they use the phone, what they talk about, and their opinions on speaking by phone. The lesson emphasizes introducing oneself, taking messages, making requests clearly, and properly ending calls.
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371712964-ENG-B1-1-0106S-Talking-on-the-Phone-pdf.pdf
- 1. www.lingoda.com 1 ENG_B1.1.0106S www.lingoda.com Speaking & Discussion Talking on the Phone Level B1 ENG_B1.1.0106S Conversation Topics
- 2. www.lingoda.com 2 ENG_B1.1.0106S Talking on the Phone Outline Content •In this lesson you will learn to discuss talking on the telephone and necessary language. Learning Outcomes • Learn various words related to talking on the telephone • Practice key phrases and common phone situations • Learn to talk during certain dialogue situations
- 3. www.lingoda.com 3 ENG_B1.1.0106S Exercises Speaking Discuss the following questions 4) Have you ever had a phone conversation in English ? 3) How long do your conversations last? 1) How often do you talk on the telephone? 2) What kind of topics do you usually talk about? 5) What‘s your opinion on talking on the phone?
- 4. www.lingoda.com 4 ENG_B1.1.0106S Vocabulary 3 4 1) Operator 2) Hang up 3) Busy signal 4) Receiver 5) Pocket dial 11) On hold 12) Call drop 13) Redial 14) Speed dial 15) Answering machine 6) Vibration 7) Conference call 8) Voicemail 9) Prank calls 10) Skype
- 5. www.lingoda.com 5 ENG_B1.1.0106S Exercises Speaking Match the words to the correct image. Describe the images to explain your answer. 1) Skype Call 2) Cans and String 3) Selfie 4) Smartphone 5) Conference Call
- 6. www.lingoda.com 6 ENG_B1.1.0106S Exercises Speaking What are some common English phrases used on the phone? __________________________________________________ __________________________________________________ __________________________________________________ If you can‘t think of any, try to translate something you would say in your native language to English?
- 7. www.lingoda.com 7 ENG_B1.1.0106S Please note Grammar Introducing yourself and taking a message are two important steps of talking on the phone Examples: Hello, this is Johnny calling for O.J. Hi, it‘s Kelly. Is Shannon there? Introducing yourself: It‘s polite to first introduce yourself before speaking about what you would like. Taking A Message: It‘s polite to ask if the person would like to leave a message. Examples: O.J. isn‘t here right now, may I take a message? Shannon is in a meeting, do you want to leave a message?
- 8. www.lingoda.com 8 ENG_B1.1.0106S Please note Grammar Requests and ending phone calls Requests or Special Phrases: useful during situations where you need more clarity. Examples: Could you spell that for me? The connection/service is bad, I can‘t hear you. Could you please repeat that? Can you hold on for a minute? I have another call. Ending A Phone Call: It‘s important to know how to end a phone conversation, otherwise it will never end! Examples: I need to get going, let‘s talk soon. That‘s my other line, I should go. I must be off, talk later! Thanks for calling, bye now.
- 9. www.lingoda.com 9 ENG_B1.1.0106S Please note Grammar Special tips to improve communication on the telephone Try to speak as slowly and clearly as possible as this will prompt the other speaker to do the same. When you are given a number or address, try to repeat it back to the speaker. This way you can see you have recorded it correctly. If you need to spell something but are worried that you won‘t be understood, you can cite a word beginning with the same letter. For example C as in Cat, H as in Hat, R as in ....etc.
- 10. www.lingoda.com 10 ENG_B1.1.0106S Grammar Asking for service Ordering food Clarifying a question Taking a message Sharing news Calling in sick at work Talking business Gossiping Common Telephone Situations
- 11. www.lingoda.com 11 ENG_B1.1.0106S Exercises Speaking Fill in the sentence with the correct telephone situation. Remember to use the correct form of the verb. 1) I usually use the phone to call in sick at work, if I partied too hard the night before. 2) My sister is probably still on the phone _________ with her best friend Diana, as usual! 3) I had to call the store to ________________ I had on the flight. 4) My mom is always on the phone with grandma ________ about me and my sister. 5) I usually call the nail salon to ____________. I go there every few weeks.
- 12. www.lingoda.com 12 ENG_B1.1.0106S Exercises Speaking Practice ordering a pizza with a partner Hostess: Giovanni‘s Pizza, would you like to hear our specials? Caller: No thank you, I‘d like to order some pizzas/ Hostess: OK, is this for delivery or pick up? Caller: Pick up. Hostess: What‘s the name and phone number? Caller: Cochran, 8675-309 Hostess: What would you like? Caller: Can I get 2 large cheese pizzas and one small pizza with half pepperoni? Hostess: Would you like anything else with that? Caller: No thanks, just the pizzas. Hostess: OK, that‘ll be $25.50. Caller: How long will it take? Hostess: Around 15-20 minutes. Caller: Thank you. Hostess: Thank you for ordering with Giovanni‘s Pizza, have a good day!
- 13. www.lingoda.com 13 ENG_B1.1.0106S Exercises Speaking Now practice by filling in the gaps Hostess: Ying’s Chinese Food, how may I help you? Caller: Hey, I would like to......... Hostess: OK, is this for delivery or pick up? Caller: ______________ Hostess: What‘s the name and phone number? Caller: ________________, _______________ Hostess: What would you like? Caller: Can I get __________________________________? Hostess: Would you like anything else with that? Caller: ____________________ Hostess: OK, that‘ll be 17.75. Caller: __________________ Hostess: Around 20 minutes. Caller: Thank you. Hostess: Thank you for ordering with Ying’s, have a good day!
- 14. www.lingoda.com 14 ENG_B1.1.0106S Exercises Speaking Fill in the gaps Receptionist: Thanks for calling the Pembroke Dental Clinic, how may I help you? Caller: ________________________________ Receptionist: The dentist is all booked this week unfortunately, I could put you in for next week, that OK? Caller: ________________________ Receptionist: How is Monday at 10:30 AM? Caller: ______________________________ Receptionist: And what exactly is the reason for your visit? Caller: __________________________________ Receptionist: OK, great, the dentist will see you then. One more thing, we‘ve moved offices recently, may I give you the new address? Caller: ____________________ Receptionist: 777 Rainbow Road 90210, do you have that? Caller: __________________ Receptionist: Thank you for calling, we will see you next week! Caller: __________________
- 15. www.lingoda.com 15 ENG_B1.1.0106S Exercises Speaking Fill in the gaps: Hair salon phone call Receptionist: Thanks for calling the Pretty Girl Hair Salon, how may I help you? Caller: ________________________________ Receptionist: When would you like to make an appointment for? Caller: ________________________ Receptionist: I‘m sorry, there are no availabilities for that time, are you free on Friday at all? Caller: ______________________________ Receptionist: Sure that works, I will write you down for then. What services would you like? Caller: __________________________________ Receptionist: That‘ll cost $25 with a junior stylist and $40 with a professional stylist. Which would you prefer? Caller: ____________________ Receptionist: Great, thank you and we will see you on Friday. Caller: __________________
- 16. www.lingoda.com 16 ENG_B1.1.0106S Exercises Writing Write two sentences about speaking on the telephone Example: It‘s very rare for men to use the phone for gossiping.
- 17. www.lingoda.com 17 ENG_B1.1.0106S Exercises Speaking Look at the image. Oh no! Your friend is on the phone stressed. Write three things she could be talking about. 1.- 2.- 3.-
- 18. www.lingoda.com 18 ENG_B1.1.0106S Exercises Speaking Ask your partner what they enjoy talking about on the phone? Example: Person A - What do you enjoy talking about on the phone? Person B - I like talking about business and seeing if there are any potential clients. I‘m a businessman you see. _________________________________________
- 19. www.lingoda.com 19 ENG_B1.1.0106S Exercises Writing Write about your last telephone conversation Ex) I think I called my mom asking if when she was coming home so she could bring me some food. But she was busy, so I had to cook food myself. It was a very short conversation. __________________________________ __________________________________ __________________________________ __________________________________ __________________________________
- 20. www.lingoda.com 20 ENG_B1.1.0106S Exercises Speaking Answer the following question. Do you prefer business or personal phone calls? And why?
- 21. www.lingoda.com 21 ENG_B1.1.0106S Exercises Speaking What are the pros and cons of talking on the phone? Pros Cons It gives people an opportunity to converse. People sometimes waste a lot of time.
- 22. www.lingoda.com 22 ENG_B1.1.0106S Thank you We would like to thank the following sources for their content Images Shutterstock – ID 227565958 Shutterstock – ID 23747831 Shutterstock – ID 189270590 Shutterstock – ID 197404667 Shutterstock – ID 102853277 Shutterstock – ID 215330971 Shutterstock – ID 221667925 Shutterstock – ID 221793847 Shutterstock – ID 221526049
- 23. www.lingoda.com 23 ENG_B1.1.0106S Thank you for choosing to learn with