This presentation takes you through 6 steps to set up an installed base management programme for your products. These steps work equally well for manufacturers of industrial equipment installed in factories as for manufacturers of consumer products installed in homes and offices. There is often more money to be made in the aftermarket for consumables and services than from the original equipment sale. An Aftermarket Manager or Installed Base Manager is an essential role. For more information on how to generate more revenue and profit from your installed base please visit www.chrisdunnconsulting.co.uk