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Say Hello to a new Tomorrow 1

“It feels
wonderful
to be my
own boss.”
Maria, Avon Representative

You can live life on your terms.You can take charge,
with not just a new business, but with a new lifestyle.
When you become an Avon Representative, you are your own boss. You set your own goals.
And you create unlimited financial rewards fuelled by your own energy and enthusiasm.
You can start a business with a proven path to success enjoyed by millions of women around the
globe—for FREE. Avon offers you the ultimate financial freedom with unlimited earnings potential.
There’s no limit to your financial success or personal growth. Avon makes it possible for
you to live the life you deserve.
1

Welcome to the world of Avon.
As the company for women, we deeply believe that the single most effective way to
improve society and change the world is by helping to improve the lives of women
everywhere. Our mission is to empower women from all walks of life and
help them create better lives for themselves and their families. We are just as
committed to this vision today as we were back when the company was founded
in 1886.
This commitment to the success of women has made us the world’s largest direct
seller with more than 5 million Avon Representatives in more than 100
countries, delivering world-class beauty products to Customers around the globe.
“Our success is measured by our
leadership in the global marketplace
and in the human spirit: how many lives
we change, how many doors we open.”
— Andrea Jung, Chief Executive Ofﬁcer
2

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Your world, our world:
a proud tradition of empowering women.
We believe that when women are self-empowered, they have the ability to make their dreams a beautiful
reality. Nowhere is this commitment more evident than with our global philanthropic efforts led by the Avon
Foundation. Avon is the largest corporate supporter of the breast cancer cause, with
programs in 50 countries that advance access to care and ﬁnding a cure, with a special focus on
underserved communities. The Avon Breast Cancer Crusade has raised and donated over a half-billion
US dollars worldwide since 1992.
Our Speak Out Against Domestic Violence campaign, created in 2004, raises both money and
awareness of this important public health issue and is expanding around the world. Already hundreds of
domestic violence agencies have received grants from Avon to help end the cycle of violence and save
lives. Avon also responds quickly and effectively to national and international emergencies and natural
disasters, funding relief programs that provide vital services and support for victims.
Become part of a powerful network of enterprising Representatives who are the very heart of a
company with an unwavering commitment to women—join the world of Avon.
Newcastle (Australia)
Moscow
Rio de Janeiro
San Francisco
Beijing
San Salvador

World-class beauty products
make Avon a consumer favourite.
From Russia to Australia, from Canada to New Zealand,
men and women around the globe trust our world-class
beauty products. Our fragrance, skin care and colour
cosmetics are among the most recognised brands in the
industry, including Anew anti-ageing skin care and
Skin-So-Soft body and bath lines.
Reese Witherspoon, Avon Global Ambassador
4

Avon’s research and development
keep us on the leading edge of beauty.
You can trust Avon to be the leader in the newest and most effective
products through our commitment to research and
development at our multimillion dollar research facility. Here, the
science of beauty is combined with social conscience: Avon’s
dedication to the safety and effectiveness of our products is legendary.
Avon was the ﬁrst major beauty company in the United States to stop
animal testing. Avon Australia and New Zealand have never
tested on animals.
5

“My Avon business
has helped me
support my family,
and build conﬁdence
in myself and my future.”
Sue, Avon Representative
6

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Avon offers you an earning opportunity
equal to your ambition.
Build a successful direct sales business by selling a broad range of quality
beauty, fashion and gift products that you can present with pride and conﬁdence.
As an Avon Representative, you will beneﬁt from the stability and integrity of the
world’s largest direct seller, a satisfaction guarantee on all Avon products,
and our market-wide advertising and celebrity endorsements.
Earn even more with Avon’s premier network marketing opportunity—
Avon Sales Leadership. Expand your business and your earnings when you
prospect, appoint, train and develop your own Sales team.
Starting today you can create an enterprise with unlimited earning potential
and unrestricted personal growth, regardless of your age, background,
education or previous work experience.
The Avon advantage:
• Minimal start-up costs (Free to join)
• No inventory required
• Set your own hours
• Complete support and training available for your sales success
• Sell person-to-person, in an exclusive selling area close to home,
at work, to friends and relatives
• Minimal delivery fee

Earning is easywith Avon’s three simple steps for success:
SELL MORE, EARN MORE,
UP TO 50% ON YOUR PERSONAL SALES.
SHARE AND EARN EVEN MORE,
UP TO 12% OF YOUR TEAM’S SALES.
Sell
Share
Show
8

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Elena & Katrina, Avon Representatives
SELL Avon’s world-class beauty products to
build a personal Customer base. You simply
sell the products, place an order and it is
delivered to you on credit.
SHARE Avon’s great earning opportunity
with others.
SHOW others how to do the same
as you.

10
Katrina & Sal,
Avon Representatives
“We’ve enjoyed great prizes
and a fabulous cruise as a
result of our Avon success.”
“I had everything
I needed to get
started and make
money immediately.”
— Daryn,
Avon Representative
Marygail,
Avon Representative
“They didn’t just teach me
how to sell; they taught me
how to be successful.”

11
With Avon you’re in business for yourself,
not by yourself.
You have the resources of a global corporation focused on your success. You’re offered
proven methods for building a loyal Customer base and a productive team of
enthusiastic Representatives, and have access to a broad range of sales and development
tools. Avon offers you the support you need to succeed with results-oriented training
systems that include group sessions and one-on-one coaching.
Avon celebrates and rewards your success as you
build your personal sales and grow your team:
• Rewards and discounts
exclusive to new Representatives
• Development Bonus Program
for Avon Sales Leadership
• Sales Events throughout the year
• Exclusive prizes, recognition and award
dinner celebrations for top achievers
Emanuela,
Avon Representative
“You just have to start.
Try it; you’ll be convinced.”

13
Be recognised by others
Family holiday
Buy my own home
Travel overseas
Financial independence
Swim with the dolphins
Send my children to university
Learn to ski
Show my children the world
Retire early
Buy a red sports car
Make new friends
What would you do
if money were no object?

14
Congratulations!
Starting your Avon business
is easy...as easy as Who Do You Know?
From your neighbour to people you work with and to each
of your friends—you’ll be amazed by how many potential
Customers and prospects are waiting for your call!
Who
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Check your address book
and mobile phone.Dawn, Avon Representative
Share
with
Sell
to

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Who
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Who
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• Use your Customer Record Book
to record Customer’s details.
• Why not sell in an exclusive area
(Territory) for extra Customers and
earnings! A Territory allows you to run
your Avon business more efficiently
with Customers grouped in
one area.
Don’t forget relatives, clubs and organisations, schools and small businesses.
Share
with
Sell
to
Share
with
Sell
to

16
The Avon Brochure is your store
with the best location in the world.
Avon Brochures are updated approximately every three weeks,
giving you the perfect opportunity to stay connected with your
Customers. Your enthusiasm, combined with the Avon Brochure,
is a great way to build a loyal Customer base.
Great sales aids in every edition:
• Scented pages
• Happy Customer Special – door opening offer
• Super Saver – Customer order building offer

Earn from
personal
sales
Earn from
your team’s
sales
17
Find Customers
Present Brochure/
Samples and
Demonstration
Products
Deliver Products/
Collect Money
Obtain Referrals
Pay Avon &
Pay yourself
THE AVON CYCLE
OF SUCCESS
Find Prospects
Appoint
Train
Develop
new leaders
You have the power to create
a winning business enterprise
when you provide consistent Customer service and grow
greater personal sales and earnings, and appoint, train and
develop others to earn through Avon Sales Leadership.
You have the power to increase
your earnings every three weeks.
With Avon, your ﬁnancial earnings are virtually unlimited—it’s the power of
direct selling combined with the energy of network marketing.
You’ll learn how to quickly and effectively build your Customer base while you
train and motivate your Avon team.
Submit Order
Receive
Products

18
They’re making money and enjoying life
on their terms—you can too!
My Avon business started
as a modest dream, one
to which I brought my work
ethic and “can do” spirit.
Avon set me on the right
path and supported me every step of the way.
With each success, I gained knowledge about
business, about myself and other people.
Avon empowered me to be all
I can be. I’m my own boss, and
deﬁne my own schedule.
And with Avon Sales Leadership, I help my
team members to develop and feel as
empowered as I feel. Together we’ve built
a $3 million business,* and we’ve learned that
we can take this business as far as we care
to go—the sky’s the limit!
Karen Tucker
Louisiana, USA
President’s Council
Senior Executive Sales Leader
Avon Representative
*Your results may vary.
It really doesn’t feel like I’ve
been working very hard
because I love what I am
doing! I started my Avon
adventure 7 exciting and
rewarding years ago
because my mother wanted to buy Avon
products and couldn’t find a Representative.
The rest is history, now look at me! I am an
Advanced Sales Leader, and Presidents
Executive with a large loyal Customer base.
I have loved building a team
with Sales Leadership. I feel
great pride and satisfaction
in helping my team succeed
and fulfil their dreams.
With Sales Leadership I offer people an earning
opportunity with Avon and in return I am
rewarded for doing so. Which means that I not
only earn from my Customers’ sales but also
on my team’s sales.
My Avon earnings currently pay for overseas
trips and family holidays. My ultimate goal is to
earn enough money for my husband to be able
to retire, and to help establish funds for our
children’s future.
My success has been due to setting realistic
goals, communication and a positive attitude.
Thank you Avon for being able to provide me with
the tools and freedom to be a businesswoman, a
mum and to live the lifestyle that we enjoy today.
All you need to do is believe in yourself and that
you can do this, then others will want to follow.
Carol Asquini
Diamond Division, New SouthWales
President’s Executive
Advanced Sales Leader
Avon Representative
I was really shy and couldn’t
say no when asked to join
Avon, but I am so glad I did as
I’ve enjoyed it ever since! Now
thanks to over 30 years with
Avon, I’ve gained conﬁdence
through meeting so many different people in my
neighbourhood and have a solid Customer base.
Avon is part of my life and has been an incredible
journey to date. I have been on 22
amazing trips with Avon all over the
globefrom Hawaii, Malaysia, Mexico, and from Fiji
to Cairns within Australia.
My Avon earnings have allowed me to purchase a car,
take the family on a trip to England, put my children
through university, recarpet my house and build a new
garage.
I set goals for myself each year. Currently my main goal
is to support my son in achieving his ultimate goal as
an athlete at the next Olympic Games and we are on
track with that!
Gail emphasises the importance of setting goals.
To ensure the goals are achievable, I sit down and plan
what I need to achieve each Campaign.
A prosperous Avon business needs perseverance:
Keep growing your Avon business. The longer you stay
the more established you become.
Gail has achieved the outstanding record of being
Avon’s No1 Representative for 18 years in a row in
New Zealand. This continues as an Avon world record.
GailThumath
Prestige Division, New Zealand
President’s Executive
Avon Representative

19
Earn as much as you need—or want!
How high do you want to soar?
With Avon, you set your goals. We’ll help you achieve them. Millions of Representatives around the
world just like you are earning more money than they ever thought possible using a simple, proven
method for success.
Your drive and ambition put you in control of your business and earnings
potential.
• Personal sales up to 50%. Top Avon Representatives can earn $150,000
or more on personal sales.
• With Avon Sales Leadership you can earn up to a further 12% on the sales
of your Team.

5 basic steps to Avon success
1. Approach Customer:
Start your conversation with a compliment.
2. Determine Customer’s needs:
Ask open-ended questions…“What beauty products do you currently use?”
3. Present & sell the benefits:
Show the Brochure and match their needs with the appropriate Avon product.
4. Answer questions and overcome objections:
Use the Felt-Found technique to reassure the Customer/prospect... “My Customer Claire felt the
same way. But after trying the product, she found that it made her skin look younger and fresher.”
5. Close the sale:
Ask for the order...“How many would you like to order today?” Then continue by asking, “Who do
you know who would like to see an Avon Brochure, or learn about the Avon Earning Opportunity?”
Your First Campaign Checklist
PREPARE for Success
❑ Review the Hello Tomorrow for product news
and selling tips.
❑ Review the Avon Beauty Guide on line for product
information at www.avon.com.au or
www.avon.co.nz
SELL Products
❑ Contact the people on your “Who Do You Know?”
List using the 5 Basic Steps.
❑ Contact the people in your Territory using the
5 Basic Steps.
❑ Let Customers try samples.
❑ When leaving a Brochure, make a deﬁnite time
to call back.
❑ Mention the Avon Guarantee.
❑ Be reliable.
❑ Always carry a Customer Record Book, Customer
Order form slips, Customer Order Book.
SHARE the Opportunity
❑ Consider the Sales Leadership Opportunity.
❑ Ask a Customer to recommend a friend to Avon
who may like to see the Avon Brochure.
❑ Review the Recommendation programme.
SHOW others how you enjoy Avon
❑ Your enthusiasm can be contagious.
Do remember to leave the Customer a copy of the order and the next
Brochure. Inform your Customers of the delivery date for their order.
20

23
First Campaign
Due_____________Delivered_______________
Number of Customers_____________________
Campaign Sales__________________________
Number of Appointments__________________
Est. Earnings_____________________________
Second Campaign
Due_____________Delivered_______________
Campaign Sales__________________________
Est. Earnings_____________________________
Third Campaign
Due_____________Delivered_______________
Campaign Sales__________________________
Est. Earnings_____________________________
Why not you?
Why not
today?Let’s start planning your brighter
tomorrow today.
What would you do, where would you go
if you could set your own goals?
You’re in chargewith Avon.
• The average Customer order is $25.
• Sell to 40 Customers every three weeks
and earn approximately $350!
Serving 40 Customers every Campaign puts you on
track to achieve President’s Club!
• The best way to guarantee 40 Customers every Campaign
is by taking a Territory.
• When are you going to start__________________________
• Where will you start_________________________________
Tomorrow starts today!
What, by when, how much?

Key Dates & information
District Number_________________________________________________________
Account Number__________________________________ (emailed within 48 hours)
District Sales Manager Contact____________________________________________
Sales Leadership Contact________________________________________________
Team Leader Contact____________________________________________________
Transport Company Contact______________________________________________
Next Sales Event________________________________________________________
Next Avon Opportunity Meeting___________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Goals & Next Steps
Name_____________________________________________________
Address __________________________________________________
Account No._____________________Territory No.________________
Phone H:______________________ M:_________________________
e-mail_____________________________________________________
Next Training Contact ________________________________________
District Sales Manager Contact_______________________________
Team Leader_______________________________________________
Transport Company_________________________________________
Next Sales Event___________________________________________
Next Avon Opportunity Meeting_______________________________
First Campaign
Number of Customers_______________________________________
Campaign Sales____________________________________________
Number of Appointments_____________________________________
Second Campaign
Campaign Sales____________________________________________
Third Campaign
Campaign Sales____________________________________________
Action Plan:
Useful Contact Information
For Account Statement, Delivery, Product or Order queries please email or
telephone Customer & Representative Service:
Email: australiacustomer.service@avon.com
Telephone: Australia: (02) 9936 7555
Telephone: New Zealand: 0508 777 007
Internet: www.avon.com.au or www.avon.co.nz
Training procedures outlined in this guide are recommendations only.
© Avon Products Pty Limited ACN 008 428 457
Avon Cosmetics Limited
Part No. 06618 J.O. 5409 Updated 06/10
Date & Time 24-48 Hour Call
Date__________________________
Time__________________________
Date & Time 2nd Training Contact
Date__________________________
Time__________________________
Date & Time 3rd Training Contact
Date__________________________
Time__________________________
Date & Time 4th Training Contact
Date__________________________
Time__________________________
Future Training Contacts

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