Accelerating Good Decisions: Kanban for Distributed Cognition - INDEX

Feb 24, 20180 likes271 views

My presentation from IBM's INDEX Conference in Feb 2018. Discusses Distributed Cognition in Kanban systems and also in the U.S. Navy's Combat Information Center (CIC) in 1942.

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Accelerating Good
Decisions: Kanban for
Distributed Cognition
Trent Hone

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Trent Hone
• Agile Coach with Excella
• 20+ years development
experience
• Award-Winning Historian
• Complexity Theorist

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Kanban Systems
Create an Environment of
Distributed Cognition that Accelerates
Effective Decision-Making
Our Theme

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A management method for:
1. Directly improving service delivery
2. Catalyzing Improvements
3. Evolving a business to be
“fit for purpose”
The Kanban Method

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Kanban Practices
• Visualize
• Limit Work-in-Progress (WIP)
• Manage Flow
• Make Policies Explicit
• Implement Feedback Loops
• Improve Collaboratively, Evolve Experimentally

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Options Ready Define Implement Validate Done
3 5 34
Kanban System
Doing Done Doing Done

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The Historical
Problem
The U.S. Navy’s Difficulty of
Making Sense of Complex and
Challenging Environments

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History Informs the Present
• Effective decision-
making in uncertain
conditions
• Prussian General Staff
• Stephen Bungay
• Marine Corps Doctrine
• Don Reinertsen

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Pearl Harbor – December 1941

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Prewar Developments
• Evolutionary Improvement
• Effective learning system
• Embrace of “Mission Command”
• OODA – Observe, Orient, Decide, Act

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OODA
12
Act
Observe
Orient
Decide

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Carrier Battles – Early 1942

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The Pacific in 1942

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Night Surface Action

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Radar – “Eyes” at Night

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Real Radar Displays

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The Problem
Captains lose track of the situation
Task forces break down
Coordination proves impossible
But… the information is there

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Making sense of complex and
challenging knowledge work
The Current Problem

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Knowledge Work
• Invisible
• Coordination:
• Necessary
• Difficult
• We lose track of the work

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Knowledge Work
• But… the information is
there
• And… the solution is not
“put it in a tool”

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The Historical Solution

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What was done?
The Combat Information Center

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Combat Information Center

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Combat Information Center
• Made the Invisible Visible
• New Roles Distributed Cognitive Load
• Allowed Rapid Sense-Making through
Visualization and Clear Symbols

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System with cognitive capabilities
greater than the collection of
individuals that operate in the system
Distributed Cognition

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“The Chinese Room”
• John Searle
• Inputs
• Rules (Responses)
• Outputs

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Distributed Cognition
• Human Systems are Cultural Systems
• Rules are implicit until we make them
explicit
• Rules and Symbols are the tools for
creating distributed cognition

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Benefits
• Make sense of the current situation
• Lower individual cognitive burden
• Enable self-organization
• Foster decentralized decision-making
Act
Observe
Orient
Decide

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Making sense of complex and
challenging knowledge work
Distributed Cognition with Kanban

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The ability to quickly and
consistently make the best
choice for the current situation
Distributed Cognition with Kanban

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Creating a Pull System
• Visualization & WIP Limits
• Creates a Pull System
• Clear Signals
• What action to take
• When to take it

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Classes of Service
• Explicit policies around the
handling of work
• Treating work differently based on:
• Urgency
• Risk
• Source of Request
• Etc…

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Typical Classes of Service
• Expedite (ASAP)
• Fixed Date
• Standard
• Intangible

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Options Ready Define Implement Validate Done
3 5 34
Classes of Service
Doing Done Doing Done
= Standard
= Intangible
= Fixed Date
= Expedite

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Capacity Allocation
• Explicit policies governing the
handling of risk
• Often tied to Classes of Service
• Becomes a Decision
Framework

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Options Ready Define Implement Validate Done
3 5 34
Classes of Service with Capacity Allocation
Doing Done Doing Done
= Standard
= Intangible
= Fixed Date
= Expedite
4
8
3
+1

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Will this Scale?

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Summary
• Distributed Cognition is real
• Allows faster, better decisions
• Enables self-organization
• Helps mitigate risk
• It is enabled through:
• Effective visualization
• Explicit policies

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Act
Observe
Orient
Decide
You can do this too!
Leverage a Kanban System
• Tighter OODA Loop
• Better Decisions
• Continually Improving Fitness

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Accelerating Good Decisions: Kanban for Distributed Cognition - INDEX

1. excella.com | @Honer_CUT Accelerating Good Decisions: Kanban for Distributed Cognition Trent Hone

2. excella.com | @Honer_CUT Trent Hone • Agile Coach with Excella • 20+ years development experience • Award-Winning Historian • Complexity Theorist

3. excella.com | @Honer_CUT Kanban Systems Create an Environment of Distributed Cognition that Accelerates Effective Decision-Making Our Theme

4. excella.com | @Honer_CUT A management method for: 1. Directly improving service delivery 2. Catalyzing Improvements 3. Evolving a business to be “fit for purpose” The Kanban Method

5. excella.com | @Honer_CUT Kanban Practices • Visualize • Limit Work-in-Progress (WIP) • Manage Flow • Make Policies Explicit • Implement Feedback Loops • Improve Collaboratively, Evolve Experimentally

6. excella.com | @Honer_CUT Options Ready Define Implement Validate Done 3 5 34 Kanban System Doing Done Doing Done

7. excella.com | @Honer_CUT Options Ready Define Implement Validate Done 3 5 34 Kanban System Doing Done Doing Done

8. excella.com | @Honer_CUT The Historical Problem The U.S. Navy’s Difficulty of Making Sense of Complex and Challenging Environments

9. excella.com | @Honer_CUT History Informs the Present • Effective decision- making in uncertain conditions • Prussian General Staff • Stephen Bungay • Marine Corps Doctrine • Don Reinertsen

10. excella.com | @Honer_CUT Pearl Harbor – December 1941

11. excella.com | @Honer_CUT Prewar Developments • Evolutionary Improvement • Effective learning system • Embrace of “Mission Command” • OODA – Observe, Orient, Decide, Act

12. excella.com | @Honer_CUT OODA 12 Act Observe Orient Decide

13. excella.com | @Honer_CUT Carrier Battles – Early 1942

14. excella.com | @Honer_CUT The Pacific in 1942

15. excella.com | @Honer_CUT Night Surface Action

16. excella.com | @Honer_CUT Radar – “Eyes” at Night

17. excella.com | @Honer_CUT Real Radar Displays

18. excella.com | @Honer_CUT The Problem Captains lose track of the situation Task forces break down Coordination proves impossible But… the information is there

19. excella.com | @Honer_CUT Making sense of complex and challenging knowledge work The Current Problem

20. excella.com | @Honer_CUT Knowledge Work • Invisible • Coordination: • Necessary • Difficult • We lose track of the work

21. excella.com | @Honer_CUT Knowledge Work • But… the information is there • And… the solution is not “put it in a tool”

22. excella.com | @Honer_CUT The Historical Solution

23. excella.com | @Honer_CUT What was done?

24. excella.com | @Honer_CUT What was done? The Combat Information Center

25. excella.com | @Honer_CUT Combat Information Center

26. excella.com | @Honer_CUT Combat Information Center • Made the Invisible Visible • New Roles Distributed Cognitive Load • Allowed Rapid Sense-Making through Visualization and Clear Symbols

27. excella.com | @Honer_CUT System with cognitive capabilities greater than the collection of individuals that operate in the system Distributed Cognition

28. excella.com | @Honer_CUT “The Chinese Room” • John Searle • Inputs • Rules (Responses) • Outputs

29. excella.com | @Honer_CUT Distributed Cognition • Human Systems are Cultural Systems • Rules are implicit until we make them explicit • Rules and Symbols are the tools for creating distributed cognition

30. excella.com | @Honer_CUT Benefits • Make sense of the current situation • Lower individual cognitive burden • Enable self-organization • Foster decentralized decision-making Act Observe Orient Decide

31. excella.com | @Honer_CUT A management method for: 1. Directly improving service delivery 2. Catalyzing Improvements 3. Evolving a business to be “fit for purpose” The Kanban Method

32. excella.com | @Honer_CUT Kanban Practices • Visualize • Limit Work-in-Progress (WIP) • Manage Flow • Make Policies Explicit • Implement Feedback Loops • Improve Collaboratively, Evolve Experimentally

33. excella.com | @Honer_CUT Making sense of complex and challenging knowledge work Distributed Cognition with Kanban

34. excella.com | @Honer_CUT The ability to quickly and consistently make the best choice for the current situation Distributed Cognition with Kanban

35. excella.com | @Honer_CUT Creating a Pull System • Visualization & WIP Limits • Creates a Pull System • Clear Signals • What action to take • When to take it

36. excella.com | @Honer_CUT Options Ready Define Implement Validate Done 3 5 34 Kanban System Doing Done Doing Done

37. excella.com | @Honer_CUT Options Ready Define Implement Validate Done 3 5 34 Kanban System Doing Done Doing Done

38. excella.com | @Honer_CUT Options Ready Define Implement Validate Done 3 5 34 Kanban System Doing Done Doing Done

39. excella.com | @Honer_CUT Classes of Service • Explicit policies around the handling of work • Treating work differently based on: • Urgency • Risk • Source of Request • Etc…

40. excella.com | @Honer_CUT Typical Classes of Service • Expedite (ASAP) • Fixed Date • Standard • Intangible

41. excella.com | @Honer_CUT Options Ready Define Implement Validate Done 3 5 34 Classes of Service Doing Done Doing Done = Standard = Intangible = Fixed Date = Expedite

42. excella.com | @Honer_CUT Capacity Allocation • Explicit policies governing the handling of risk • Often tied to Classes of Service • Becomes a Decision Framework

43. excella.com | @Honer_CUT Options Ready Define Implement Validate Done 3 5 34 Classes of Service with Capacity Allocation Doing Done Doing Done = Standard = Intangible = Fixed Date = Expedite 4 8 3 +1

44. excella.com | @Honer_CUT Will this Scale?

45. excella.com | @Honer_CUT Summary • Distributed Cognition is real • Allows faster, better decisions • Enables self-organization • Helps mitigate risk • It is enabled through: • Effective visualization • Explicit policies

46. excella.com | @Honer_CUT Act Observe Orient Decide You can do this too! Leverage a Kanban System • Tighter OODA Loop • Better Decisions • Continually Improving Fitness

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