AGC_COMPANY PROFILE
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Asian Global Creation Phils. Inc. is an experienced Philippine-based contact center that provides inbound and outbound call center services, as well as back office support services. They have over 100 trained agents and specialize in processes like customer service, sales, technical support and more. They aim to help businesses reduce costs while delivering exceptional quality service and have the tools and capacity to create customized solutions for clients.
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AGC_COMPANY PROFILE
- 1. Email us : info@a-g-creation.com Call us : PH: 032-5208324 AU: 1-800-81-6710 US: 1-866-344-1465 Fax : 1-714-464-4555 Address : 11th Floor JY IT Center 3, Salinas Drive cor. Gorordo Ave., Lahug, Cebu City, 6000 Philippines Website : http://www.agc-phils.com
- 2. We are an experienced Philippine based Contact Center that has the capacity and the tools to help you with your business needs, reduce your operational cost while providing you with an exceptional quality service suited to your business. We specialize in Inbound processes (Customer Service or Sales), Outbound calls, Sales, Telemarketing, Billing, Technical Support, Live Chat support, Virtual Assistance and Back Office Support, such as Web Developing and Office Support. We have more than 100 experienced and trained agents who will act as your external representative taking calls. Or, for your own outbound sales function to either satisfy your current customer base, and increase your revenue by Cold Calling, Generating Qualified Leads, and or Setting Qualified Appointments. We will help you create a quality, custom designed campaign that produces results at an affordable price.
- 3. Being a Japanese Owned and managed company, we abide by the same principles the Japanese work culture carefully observes and that is Discipline. Also Datsuzoku, which means thinking out of the box and seek perfection. We take great pride in the quality work that we do, that is why we can offer you nothing but the BEST.
- 4. Cebu City is now the worlds number one emerging global outsourcing destination based on the latest survey made by Global Services-Tholons Study, a reputable magazine in the Information Technology or IT world. Cebu bested other 50 emerging outsourcing cities in the world, that include Shanghai and Beijing in China; Ho Chi Minh City in Vietnam; Krakow in Poland; Kolkata, India; and Cairo, Egypt. The worlds biggest outsourcing companies are now looking at Cebu. Cebu is the 2nd largest city and fastest growing economy in the Philippines. US$ 722.53M revenue from outsourcing in 2009. 95,000 graduates annually in the region. 5 - 7% savings in labor cost versus Manila NCR. Sixty-five (65) major BPOs currently located in Cebu City in 2010 according to the Department of Trade and Industry.
- 5. 1800816710
- 6. Our mandate is to pursue global opportunities with key aligned competencies in call center planning and management while delivering our professional repeatable sustainable successful results to our clients and partners.
- 7. Customer Satisfaction Best Service for Partners Quality Management Efficiency First Call Resolution High Performance and Productivity Standard Operating Procedures
- 9. EASY TO USE - offers a user-friendly customer care center management interface. Running on a Windows7, Wizard-driven, point-and-click interface is provided to make it easy for you to manage your business. SKILL-BASED CALL ROUTING CAPABILITY - Skill-based call routing enables your customer calls to be routed directly to the agent best qualified to help. Offer flexible call routing to define how calls are handled and treated on an individual call basis. INTEGRATED REAL-TIME DISPLAYS - provides integrated real-time displays highlighting agent, skill-set and Call Center summary information. COMPREHENSIVE MANAGEMENT REPORTS - Schedule your reports at a time that suits you best. AGC can also schedule and define reports. COMPUTER TELEPHONY INTEGRATION (CTI) Servers integration capabilities includes the ability to integrate with voice processing systems and computer applications. FLEXIBILITY TO GROW - is scalable and flexible, handling up to 500 active agents. Our server allows you to easily expand your business as your business grows.
- 10. Asian Global Creation Phils., Inc. maintains a consistent high level of service quality, we constantly monitor the performance of our individual call center/contact center representatives via Key Performance Indicators and Metrics. A considerable amount of resources is spent towards training our agents to meet these parameters.
- 11. Asian Global Creation Phils. Inc. has gained experience and brought best practices to various processes in the verticals serviced. We provide a wide array of inbound call center services, outbound call center services, and back-office services to clients in the financial services, insurance, technology, telecom, retail, travel, health and supplements, and hospitality verticals and many more.
- 14. Our primary objective is to provide world class call center services at affordable rates. We possess high quality representatives, and have a solid infrastructure in place, inclusive of executives, project managers, floor managers and staff to meet your budget needs and project goals.
- 15. 11th Floor JY Square IT Center 3, Salinas Drive cor. Gorordo Ave., Lahug, Cebu City, 6000 Philippines Call us at 1-866-344-1465 FAX NUMBER: 1-714-464-4555 Learn more about our services: http://www.agc-phils.com