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Hacking a shopping centre
Creating Australia's largest Agile workspace
@benross50
How do the worlds most creative
people set up their workspace for
optimum productivity and
creativity?
Agile Australia - MYOB hacking shopping centre
What we saw working for others
Space to collaborate
 to work
 to chill (and work)
and
Space to work on your own
If a building doesnt encourage collaboration,
youll lose a lot of innovation and the magic
thats sparked by serendipity.
So we designed the building to make people get
out of their offices and mingle in the central
atrium with people they might not otherwise
see.
Steve Jobs (on Pixars office)
Agile Australia - MYOB hacking shopping centre
1. Space to collaborate - work
2. Space to collaborate  more relaxed
3. Space to work on your own
3. Space to work on your own
1. Space to collaborate - work
Agile Australia - MYOB hacking shopping centre
2. Spaces to work on your own
Agile Australia - MYOB hacking shopping centre
MYOBs Opportunity
Agile Australia - MYOB hacking shopping centre
Agile Australia - MYOB hacking shopping centre
Agile Australia - MYOB hacking shopping centre
Developed hypotheses and experimented in our
existing premises
 Agile walls  how big, how many what type
 Standup desks  how many, how fit with other desks
 Technology  what works (lync, jira, rally, hangouts)
 Meeting rooms  how many, how used, by whom
 Team area layouts  Optimum composition, self
contained vs shared areas..
Deep customer discovery
We got feedback from our existing customers (our staff!) = Four
themes for the new environment
1. Encourage Innovation
a) work from anywhere technology
b) Support innovation and change
2. Enable Connection
a) Between people : collaboration + communication
b) Across divisions - High activity spaces grouped around major circulation
paths to increase serendipitous meetings between staff
c) To the environment: Access to natural light and views for all staff
3. Remind us of our Customers
a) Communicate the values of our clients to MYOB, reminders of our
clients and their needs
4. Amplify our Culture & Values
a) Friendly, dynamic, fun, green & sustainable
Agile Australia - MYOB hacking shopping centre
Individuals and interactions (over process and
tools)
In agile development, self-organization and motivation
are important, as are interactions like co-
location and pair programming
Where can 500+ people coalesce in a single space to
enable collaboration and self organization?
Agile Australia - MYOB hacking shopping centre
Agile Australia - MYOB hacking shopping centre
際際滷 25
Agile Australia - MYOB hacking shopping centre
Agile Australia - MYOB hacking shopping centre
Agile Australia - MYOB hacking shopping centre
Agile Australia - MYOB hacking shopping centre
What worked well
Local teams - big physical local walls
Distributed teams - technology for virtual walls
Standup VC
camera is here
Distributed teams with technology for virtual
walls
Visible charts & feedback devices
Collaboration & chill out spaces - Music
Collaboration & chill out spaces - Campsite
Collaboration & chill out spaces - Festival
Collaboration & chill out spaces - Sport
Allow teams to own their space
Think carefully about technology
Tablets enable staff to book rooms and see whether the room is
booked
What we learned along the way
Agile Australia - MYOB hacking shopping centre
Customer collaboration (over contract
negotiation)
Requirements cannot be fully collected at the
beginning of the software development cycle, therefore
continuous customer or stakeholder involvement is
very important.
As soon as we moved in, we made changes on the fly:
 Noise dampening
 Extra showers
 More walls
 More standup desks
 Bike storage,..
Social experiment (noise vs customer connection)
Phone-based support teams
Development
team
Plan a break-out workspace here.
.. but teams gather here
Enabled self organisation ..
If we could do it again.
Self contained areas
Work
Collaborate
Standup
Think carefully about technology
Staff are unforgiving  its got to be plug & play
 Placement direction of camera & audio
 Integrated cabling & connectivity (USB, video camera,
VGA/DVI/HDMI, power, phone)
 A technology cocktail is often needed
- voice, video and content across multiple locations including
private home offices
So, when you try this at your work
1. Learn from the rockstars
2. Listen to your customers (staff)
3. Run experiments
 Take a lean & agile approach to the project (test & learn)
 Dont bolt anything down
4. Carefully consider how technology is embedded into your
office environment

More Related Content

Agile Australia - MYOB hacking shopping centre

  • 1. Hacking a shopping centre Creating Australia's largest Agile workspace @benross50
  • 2. How do the worlds most creative people set up their workspace for optimum productivity and creativity?
  • 4. What we saw working for others Space to collaborate to work to chill (and work) and Space to work on your own
  • 5. If a building doesnt encourage collaboration, youll lose a lot of innovation and the magic thats sparked by serendipity. So we designed the building to make people get out of their offices and mingle in the central atrium with people they might not otherwise see. Steve Jobs (on Pixars office)
  • 7. 1. Space to collaborate - work
  • 8. 2. Space to collaborate more relaxed
  • 9. 3. Space to work on your own
  • 10. 3. Space to work on your own
  • 11. 1. Space to collaborate - work
  • 13. 2. Spaces to work on your own
  • 19. Developed hypotheses and experimented in our existing premises Agile walls how big, how many what type Standup desks how many, how fit with other desks Technology what works (lync, jira, rally, hangouts) Meeting rooms how many, how used, by whom Team area layouts Optimum composition, self contained vs shared areas..
  • 20. Deep customer discovery We got feedback from our existing customers (our staff!) = Four themes for the new environment 1. Encourage Innovation a) work from anywhere technology b) Support innovation and change 2. Enable Connection a) Between people : collaboration + communication b) Across divisions - High activity spaces grouped around major circulation paths to increase serendipitous meetings between staff c) To the environment: Access to natural light and views for all staff 3. Remind us of our Customers a) Communicate the values of our clients to MYOB, reminders of our clients and their needs 4. Amplify our Culture & Values a) Friendly, dynamic, fun, green & sustainable
  • 22. Individuals and interactions (over process and tools) In agile development, self-organization and motivation are important, as are interactions like co- location and pair programming Where can 500+ people coalesce in a single space to enable collaboration and self organization?
  • 31. Local teams - big physical local walls
  • 32. Distributed teams - technology for virtual walls Standup VC camera is here
  • 33. Distributed teams with technology for virtual walls
  • 34. Visible charts & feedback devices
  • 35. Collaboration & chill out spaces - Music
  • 36. Collaboration & chill out spaces - Campsite
  • 37. Collaboration & chill out spaces - Festival
  • 38. Collaboration & chill out spaces - Sport
  • 39. Allow teams to own their space
  • 40. Think carefully about technology Tablets enable staff to book rooms and see whether the room is booked
  • 41. What we learned along the way
  • 43. Customer collaboration (over contract negotiation) Requirements cannot be fully collected at the beginning of the software development cycle, therefore continuous customer or stakeholder involvement is very important. As soon as we moved in, we made changes on the fly: Noise dampening Extra showers More walls More standup desks Bike storage,..
  • 44. Social experiment (noise vs customer connection) Phone-based support teams Development team
  • 45. Plan a break-out workspace here.
  • 46. .. but teams gather here
  • 48. If we could do it again. Self contained areas Work Collaborate Standup
  • 49. Think carefully about technology Staff are unforgiving its got to be plug & play Placement direction of camera & audio Integrated cabling & connectivity (USB, video camera, VGA/DVI/HDMI, power, phone) A technology cocktail is often needed - voice, video and content across multiple locations including private home offices
  • 50. So, when you try this at your work 1. Learn from the rockstars 2. Listen to your customers (staff) 3. Run experiments Take a lean & agile approach to the project (test & learn) Dont bolt anything down 4. Carefully consider how technology is embedded into your office environment