Ahmed Ezzat Abd ElFadeel has over 10 years of experience in IT support and system administration. He received a B.Sc. in Management Information Systems in 2007. His most recent role was as an IT Specialist at Raya Restaurants from 2016 to present, where his responsibilities included hardware and software maintenance, data backups, and handling user support tickets. Prior to that, he worked as a Senior IT Specialist from 2012 to 2016 and has experience administering networks, databases, and email systems.