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A H M E D M O H A M E D H A M D Y
37 Taha El Denary, El Hay El Saaba, Nasser City
Cairo, Egypt
Telephone: (202)29283465
Mobile: (20) 01121901127
E-mail: Ahmed_hamdi1984@yahoo.com
E-mail: Ahmed1984hamdy@gmail.com
OBJECTIVE
Seeking a challenging position at a multinational company to
enrich my skills and gain valuable experience.
EDUCATION
2001-2005 Helwan University Cairo,
Egypt
Faculty of Tourism and Hotel, Tourism Dept.
Grade: Good
SKILLS
Computer Skills:
Excellent knowledge of Windows (98), Excel, Outlook,
Internet and word.
Very good knowledge of Powerpoint.
Language Skills:
Native language Arabic
Very good command of both written and spoken English
Good command of both written and spoken Germany
EXPERIENCE
From June 2014 until Now Casper & Gambian's Festival City Cairo,
Egypt.
Head of Operations
1. Acts as a C&G employee
By
• Abiding by the "C&G Employee Rules and Regulations"
• Adopting the "C&G Employee Behaviors"

2. Oversees all phases of outlet operations
By
• Checking regularly on the opening & closing procedures in the front
and heart of the house and in the delivery department
• Controlling employees’ grooming
• Supervising the service operations on the floor especially during rush
hours
• Striving for consistent excellent food and service quality for the
coffeehouse & delivery
• Supporting the workflow as need be by handling all types of
operational tasks
• Continuously inspecting the premises and following-up on corrections
• Following-up on customers’ satisfaction; handling complaints and
fixing problems when needed
3. Administers the operations
By
• Controlling the service schedules and the staff rotation prepared by the
Restaurant Supervisors & Team Leaders
• Checking on employees’ absence, following on rules & regulations,
punching in & out, etc.
• Regularly controlling checklists and inventories accomplished by
responsible employees
• Detecting conflicts and/or processes dysfunctions
• Analyzing results and diffusing corrective measures to be undertaken
• Opening and closing daily accounts as well as “tips” calculations
4. Ensures the best performance of the employees
By
• Promoting an atmosphere of teamwork
• Inspiring, training, and developing people’s skills
• Building moral and spirit to positively affect the service attitude
• Motivating employees and dealing with them on a one on one basis
while showing excellent listening skills
• Answering to the employees’ special needs
• Periodically appraising performances and proposing developmental
plans
• Warning or rewarding when needed
• Proposing promotions of employees to Owners and/or Director of
Operations and/or HR Manager
5. Administers marketing projects
By
• Analyzing needs and gaps in sales terms
• Coordinating with the Marketing Coordinator on special events
• Implementing projects with support of the employees
• Ensuring follow-up on the special events
2

• Measuring results and impact on sales
6. Increases sales
By
• Tracking daily sales in terms of:
o Total sales and total sales per waiter
o Average check and average check per waiter
o Menu categories sales and periods of sales during the day
o Menu items sales (top items and non-selling items)
• Tracking on monthly sales in terms of:
o Top and worst selling days/weeks
o Rush hours in sales
o Impact of special events
• Organizing selling competitions in order to fill probable gaps in sales
and service (focusing on most profitable items, peak times, etc.)
• Coordinating to deliver occasional sales training with the Training
Coordinator
• Motivating employees to increase sales of non-selling items
7. Controls and decreases cost
By
• Periodically analyzing the P&L and detecting cost gaps in food and
beverages, payroll, and other expenses
• Analyzing the operations procedures and detecting dysfunctions leading
to high cost
• Setting regulations to control/cut cost where needed (purchasing,
preparations, cooking, etc.)
• Evaluating the impact of the undertaken actions on the profitability of
the operations
8. Guarantees smooth coordination
By
• Answering on the restaurant Logbook covering all aspects of
operations and guest comments
• Meeting weekly with the Owners and/or Director of Operations as
much as with the HR Coordinator or other administrative officers for
continuous follow-up on operational issues
• Setting regular meetings with the Head Chef, Restaurant Supervisors
and Team Leaders
• Meeting regularly with staff at all levels
9. Commits to C&G
By
• Performing other job-related duties as assigned
Jan 2011 until June 2014 Casper & Gambian's Nile City Cairo,
Egypt
3

Supervisor
Responsible to the Head of Operations for the Effective
support of the Front of House.
Responsible for the achievement and maintenance of a high
standard of control and reporting within the Company.
 Making sure staff is well groomed.
 Controlling the overall coffeehouse atmosphere (music,
temperature, lights, cleanliness, WC…)
 Coordinating with the Back of the House for readiness.
 Efficiently backing Waiters and Head Waiters as
needed.
 Welcoming and seating customers.
 Implementing & controlling management decisions,
policies and procedures.
 Being the main link between the Front and the Back of the
House
 Conducting regular spot checks on food and beverage to
ensure compliance with franchise standards.
 Supervising service and ensuring full customer satisfaction
 Being responsible of the cash control and shift accounts.
 Being responsible for shift when Head of Operations not
available.
 Submit paperwork within reasonably accepted time or upon
request of HOO.
 Control theft and wastage within the outlet.
Nov2009- Dec 2010 Casper & Gambian's City Stars Cairo, Egypt
Team Leader
 Responsible to the Restaurant Supervisor for the Effective
support of the Front of House.
 Responsible for the achievement and maintenance of a
high standard of control and reporting within the company.
 Continuously assessing staff's performance and coaching
as needed.
 Training and developing Head Waiters, Waiters and
Bussers.
 Investigating and commenting on breakage and losses and
ensuring replacements.
4

 Efficiently backing Waiters and Head Waiters as needed.
 Being the back up link between the front and the back of
the house.
Supervising service and ensuring full customer satisfaction.
Jan 2007 –Nov2009 Casper & Gambini’s City Stars Cairo, Egypt
Aug 2005 – Jan 2007 Costa Coffee City Stars, Cairo, Egypt.
SUPERVISOR
 Make good relationship with customers and employers
 Being able to promote the teamwork spirit.
 Supervising service in assigned station and giving hand
Jul 2004-Sept 2004 Manti Tourism Cairo, Egypt
Travel Agent
 Reserved Hotels
 Reserved international tourism
 Booked air line ticket
Courses
 Food & Beverage Skills Development at Egyptian Hotel
Association.
 Certified Hospitality Department Trainer (CHDT) from
American Hotel Lodging and Educational Institute.
 Course in Management Leadership Skill American Hotels
lodging Educational Institute.
 Passenger Fares and Ticketing Course at Egypt Air
Cairo, Egypt.
 Certificate in occupational health and safety and to
provide the working environment (NIOSH).
INTERESTS
Traveling, football and reading
PERSONAL INFORMATION
Date of Birth : 12/01/1984
Marital Status : Married
5

Military Status : Exempted
Nationality : Egyptian
6

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