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Resume Amir Khan
- 1. Amir Basit Ali Khan 137-08 Redding St ? Ozone Park, NY 11417, United States Mobile: +1 817 8818061 ? Email: amir.ali-khan@ritz.edu BANQUET & BAR MANAGER EVENT PLANNING & LOGISTICS / BUDGET MANAGEMENT / PROCESS EFFICIENCY Innovative, highly driven executive demonstrating chronicle of success delivering productivity, cost savings, process/procedure streamlining and strategy development for all the events from conception through completion. Strong record bridging as principal liaison between clients and vendors and with regard to all facets of the logistical operations support of multiple programs and events. Strong communicator who leads by example. Extensive recruiting, interviewing, and hiring experience. Conduct training and awareness sessions on processes and event management. Keen awareness of both Western and Eastern business philosophies and cultural similarities/differences; strong communicator. Fluent in English, proficient in Arabic and little familiar with French. Available for international travel and relocation. Holding two years diploma of hotel management. AREAS OF EXPERTISE ? Contract Oversight ? Organization Development ? Human Relations & Training ? Business Process Reengineering ? Event Planning ? Supply Chain & Sourcing ? Decision Support Systems ? Quality Planning & Control ? Process Enhancement ? On-site Management ? Event Management & Evaluation ? Team Building & Leadership ? Event Best Practices ? Budget Management ? Creative Problem Solving PROFESSIONAL EXPERIENCE CONFERENCE, EVENTS & BAR MANAGER January 2013 to Present BANQUET AND BAR MANAGER DAYS INN & SUITES ¡ª OZONE PARK, NEW YORK 3* Hotel , 113 rooms & suites , 3 Food & Beverage outlets, Meeting and conference facilities 2000 Square Feet and 3 M revenue turnover from room including 400 K generating from the event business. CONFERENCE AND EVENTS MANAGER JEDDAH HILTON & QASR AL SHARQ (WALDORF ASTORIA COLLECTION) ¡ª Jeddah, Saudi Arabia Kingdom of Saudi Arabia, 5* Hotel , 388 rooms + 38 Suites , 11 Food & Beverage outlets , Meeting and conference facilities 3600m2 and 75 M$ revenue turnover including 15 M$ generating from the event business. December 2007 to June 2012 KEY RESPONSIBILITIES SALES ? Maximizing revenue generation from conferences and functions from the internal and external markets to achieve or exceed budgeted revenue. ? Monitoring the substitute¡¯s movement in the market and suggesting ideas for boosting sales to the management. ? Managed and developed a strategic plan of action to ensure that the cost of the event remains under the decided budget ? Assisting with the compilation of the annual budget ? Regularly monitoring current business, identifying gaps and ensuring agreed proactive measures are put in place to maximize yield. ? Building and maintaining strong relationships with new and existing clients. ? Working effectively with all other members of Sales and Marketing to ensure that the Team meets its remit of marketing Facilities Management in its totality. ? Conducting client visits. Continued¡
- 2. Amir Basit Ali Khan ¨C Page 2 ? Using customer research to identify product and service development opportunities to move the business forward ? Updating on latest price lists and new products specifications. ? Managing all Internal & External correspondence independently. ? To ensure the prompt follow up of all the bookings which are either tentative or optional in status ? Monitoring daily forecast report on daily basis and disseminate to the concerned departments SERVICE ? Execution of service details of all food and beverage events with the Executive Chef, Purchasing, Floral, Set-up crew, Stewarding, waitstaff and any other appropriate personnel. ? Plan appropriate staff scheduling of all functions. ? Communicate requirements of all assigned functions to appropriate staff through pre-con meetings. ? Develop a personal rapport with clients that will encourage trust and confidence. ? Maintain the highest standards of service to guests and ensure they are trained and adhered to by all service personnel. ? Assess buffet and coffee break presentations on an on-going basis and make changes necessary to reflect current trends. SUPERVISION ? Direct supervision on the provided services of the staff in all Conference & Event areas. Coordinating activities of banquet set-up and audio/visual staff. ? Co-conduct daily meetings with conference coordinators, banquet set-up staff, banquet service staff, banquet chef, audio/visual staff, etc. to review the coordination of upcoming catering and conference requirements. ? Supervise all administrative responsibilities of banquets, including payroll; tip disbursement, scheduling, communications, budgeting, selling procedures, client relations and billing. ? Supervise monthly inventory of beverages HUMAN RESOURCES ? Approving the recruitment, discipline, evaluation, and terminating of all positions under direct supervision. ? Ensure all associates attend Hotel Induction. ? Complete performance reviews with employees as scheduled. ? Ensuring fair and equitable treatment of all C&E staff as well as other support staff. ? Assuring corporate and hospitality group policies and procedures are followed. TRAINING ? Set and maintain service standards for all positions; including grooming codes. ? Maintain and update all training certification materials on a timely basis. ? Conduct pre-shifts and staff meetings regularly. ? Maintain an on-going training program for all newly hired staff. ? Ensure all banquet employees are aware of corporate and hospitality group policies Ensure these are adhered to. INVENTORY AND MAINTENANCE ? Maintain quality of physical items: tables; chairs; china; glassware; equipment; linen; uniforms; and the appearance of the Banquet Rooms and Foyers: wood work; carpeting; lighting, etc. ? Place necessary purchase orders for replacement of operating equipment. Maintain the appearance of the Banquet Rooms and Foyers; wood work, carpeting, lighting, etc. FINANCIAL ? Record and monitor menu counts, sales reports. ? Monitor and control labor costs and operating expenses. ? Plan and update monthly and yearly financial plans. ? Monitor food and liquor costs.
- 3. Amir Basit Ali Khan ¨C Page 3 ? Responsible for the integrity of the tip distribution process. Develop reports to measure performance of all departmental functions, analyze and demonstrate cost savings, indicate events statuses, and highlight deficiencies. Supervise maintenance of master data in the Group and Events Sales Managements Software (Delphi, Opera, GEM), manage purchasing process of all banquet related purchases, and finalize yearly price agreements/contracts with approved suppliers. Lead budget process and compute consolidated budget per business units and segments. Oversee staff of event sales and banquet department and provide coaching, training, and motivation while ensuring adequate staffing levels for increasing business needs. CORE ACHIEVEMENTS: ? Target Accomplishment ¨C Successfully exceeded financial targets of the events department. ? Best Meeting and Events Facilities within a Hotel in the Middle East Award 2011 ¨C Won this award during the 4th edition of ¡°Middle East Event Awards 2011¡±. (Ref: http://news.hiltonworldwide.com/index.cfm/newsroom/detail/1381 ) ? Department Restructuring ¨C Transformed event department into highly effective, professional department servicing worldwide business meetings and event through creation of logical, systematic roadmap; designed and implemented reengineering approach encompassing rigorous policies formalized in procedures and process maps. ? Quotation Accuracy ¨C Boosted quotation accuracy by designing and implementing planned-prices concept based on the season. Eliminated incorrect quotations, loss of opportunities and revenues, generating $5 million in combined savings. ADDITIONAL RESPONSIBILITIES AS HOTEL DUTY MANAGER: Monthly scheduled shift to outlook the operations and administration team during the absence of General Manager and ensuring the smooth running of Hotel. PRECEDING EMPLOYEMENT HISTORY ASST. CONFERENCE AND EVENTS MANAGER RAFFLES DUBAI - (Pre-Opening Experience) Dubai ¨C United Arab Emirates, 5* Hotel, 246 rooms and Suites, 8 Food and Beverages outlets, 7 Meeting rooms, Grand ballroom and a Botanical Garden August 2007 to November 2007 RESERVATION COORDINATOR JEDDAH HILTON ¡ª Jeddah, Saudi Arabia Kingdom of Saudi Arabia, 5* Hotel , 388 rooms + 38 Suites , 11 Food & Beverage outlets , Meeting and conference facilities 3600m2 and 75 M$ revenue turnover including 15 M$ generating from the event business. August 2006 to July 2007 CONFERENCE AND EVENTS COORDINATOR JEDDAH HILTON ¡ª Jeddah, Saudi Arabia Kingdom of Saudi Arabia, 5* Hotel , 388 rooms + 38 Suites , 11 Food & Beverage outlets , Meeting and conference facilities 3600m2 and 75 M$ revenue turnover including 15 M$ generating from the event business. January 2005 to July 2006 SERVICE TRAINEE ¨C NOGA HILTON GENEVA ¨C GENEVA, SWITZERLAND April 2004 to
- 4. Amir Basit Ali Khan ¨C Page 2 September 2004 KITCHEN TRAINEE ¨C GENEVE PLAGE ¨C GENEVA, SWITZERLAND May 2003 to September 2003 EDUCATION SKILLS Institut Hotelier ¡°Cesar Ritz¡±, Le Bouveret, Switzerland Two years diploma in Hotel Management, 2004 Pakistan International School Jeddah, Jeddah, Saudi Arabia Higher Secondary School Certificate HSSC (Pre-Engineering), 2002 TECHNICAL SKILLS ? Group Event Management system (GEM), Opera, Delphi for catering sales and Fidelio for rooms ? Expertise with Microsoft Word, Excel, PowerPoint ? Able to work with all versions of Microsoft Windows ? Good knowledge about operating MICROS to assist F & B Operations ? Familiar with Fidelio to assist FO Operations ? Able to work with all versions of Microsoft Window ? Successfully acquire the Restaurant Showmanship Certificate TRAINING ? Successfully completed the Customer Focused Selling Course by Hilton ? 06 Online Courses for Customer Focus Selling on Hilton University ? ¡°Selling Leisure¡± online course through Hilton University ? 12 Online Courses before the installation of new Hilton Software ¡°ONQ¡± ? All online courses for the installation of new catering software ¡°Delphi¡± ? Sales Situational Training Course by ¡°Fairmont-Raffles International¡± ? Completed ¡®15 hours¡¯ Train the Trainer¡¯ course during my studies ? Acquired the Restaurant Showmanship Certificate LANGUAGES ? English- Fluent ? Arabic ¨C Fluent ? French - Basic ? Urdu/ Punjabi - Mother Tongue PROFESSIONAL REFERENCE LIST REFERENCE RELATIONSHIP YEARS KNOWN ? Mr. G.S. Chawla Owner Days Inn & Suites North Corniche Road, Jeddah, 21362 Saudi Arabia ? DIRECT SUPERVISOR Mr. Chawla has been my boss for the past three years. He can attest my track record of developing the event department, building strong ? 3 Years
- 5. Amir Basit Ali Khan ¨C Page 3 Tel Number: 718 845 6666 Fax Number: 718 845 6667 relationship with the clients and growing revenue within a competitive marketplace. REFERENCE RELATIONSHIP YEARS KNOWN ? Maged Abbar Director of M.I.C.E Jeddah Hilton North Corniche Road, Jeddah, 21362 Saudi Arabia Cell Number: 00966506634901 Tel Number: 00966 2 6590000 Fax Number: 00966 2 6582489 E-mail: maged.abbar@hilton.com ? DIRECT SUPERVISOR Mr. Maged had been my Director for the five year. He can attest my strong communication skills (Internal & External) and ability to sell the events at the provided rate structure. ? 7 Years ? Mohammed Osman Director of Sales & Marketing Jeddah Hilton North Corniche Road, Jeddah, 21362 Saudi Arabia Cell Number: 00966555641974 Tel Number: 00966 2 6590000 Fax Number: 00966 2 6582489 E-mail: Mohamed.osman@hilton.com ? COLLEAGUE I worked closely with Mr. Osman on a marketing compaign for the events department target different market segments. The compaign met a rigorous new-revenue goal. Mr. Osman can attest my understanding of market trends, competitors and customer motivator. ? 5 Years ? Mohammed Ali Ahmed Manager The Institute of Banking Riyadh, 11443 Saudi Arabia Cell Number: 00966559303775 Tel Number: 00966 1 463 3000 Fax Number: 00966 1 466 2368 E-mail: executives@iobf.org ? KEY CUSTOMER Mr. Ahmed is a contact for 1 Million Saudi Riyals DEF Account which I secured five years ago. He can speak about my ability of creative problem solving and taking care of their last minute business needs throughout the period. ? 5 Years
- 6. Amir Basit Ali Khan ¨C Page 3 Tel Number: 718 845 6666 Fax Number: 718 845 6667 relationship with the clients and growing revenue within a competitive marketplace. REFERENCE RELATIONSHIP YEARS KNOWN ? Maged Abbar Director of M.I.C.E Jeddah Hilton North Corniche Road, Jeddah, 21362 Saudi Arabia Cell Number: 00966506634901 Tel Number: 00966 2 6590000 Fax Number: 00966 2 6582489 E-mail: maged.abbar@hilton.com ? DIRECT SUPERVISOR Mr. Maged had been my Director for the five year. He can attest my strong communication skills (Internal & External) and ability to sell the events at the provided rate structure. ? 7 Years ? Mohammed Osman Director of Sales & Marketing Jeddah Hilton North Corniche Road, Jeddah, 21362 Saudi Arabia Cell Number: 00966555641974 Tel Number: 00966 2 6590000 Fax Number: 00966 2 6582489 E-mail: Mohamed.osman@hilton.com ? COLLEAGUE I worked closely with Mr. Osman on a marketing compaign for the events department target different market segments. The compaign met a rigorous new-revenue goal. Mr. Osman can attest my understanding of market trends, competitors and customer motivator. ? 5 Years ? Mohammed Ali Ahmed Manager The Institute of Banking Riyadh, 11443 Saudi Arabia Cell Number: 00966559303775 Tel Number: 00966 1 463 3000 Fax Number: 00966 1 466 2368 E-mail: executives@iobf.org ? KEY CUSTOMER Mr. Ahmed is a contact for 1 Million Saudi Riyals DEF Account which I secured five years ago. He can speak about my ability of creative problem solving and taking care of their last minute business needs throughout the period. ? 5 Years