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- 1. ANJANETTE H. LARGE 2155 RIVER ROAD, NEW MARKET, TN 37820 865.356.3750 ▪ anjanettelarge@yahoo.com Software & Hardware Experience • Remote Control Software: Bomgar, Teamviewer, LanDesk • Collaboration Software: Skype, Skype for Business, Confluence, Sharepoint, Office 365 • Systems Administration: Microsoft Exchange Management Console, Active Directory, Zabbix Dashboard, Sophos Console, LanDesk Console • Workstation Applications: Microsoft Office Suite, Java, Open Office, Cisco AnyConnect VPN, Remote Desktop, Adobe products, other applications specific to position • Utilities: Norton Utilities, Norton Ghost, Revo Uninstaller, CC Cleaner • Antivirus Software: Norton Enterprise, Sophos, AVG, Malwarebytes, LanDesk • Web Browers: Internet Explorer (All versions), Mozilla Firefox, Google Chrome, Safari • Internet Filtering Software: Zscaler, IBoss • Helpdesk Software: Track It!, I-Support, InfraEnterprise • Telephony: Cisco Agent Desktop and Supervisor, Cisco IP Communicator, Cisco IP Phone, Apple IPhone, Samsung Galaxy, Blackberry devices • Mobile Devices: Apple Ipad/Ipod, Absolute Apps Mobile Management • Hardware: Dell/HP desktops and laptops (diagnose and repair), Chromebook, Microsoft Surface tablet, Touchnet Point of Sale terminals, Projectors, Meraki wireless access points, Netgear routers and switches, Various copiers/scanners/printers Professional Experience August 2013—December 2016, EdisonLearning, Inc. Lead Virtual Support Specialist • Provided hardware, software, and application support to staff, students, and users of enterprise services via phone, email, and direct contact • Provided support and expert knowledge of Learning Management System and Student Information System • Provided coaching and training to team members in day-to-day incident resolution and customer support • Ensured timely functional/hierarchal escalation of incidents that require special expertise or attention • Clearly documented all incidents and service requests into the service desk software system • Partnered with clients, staff, and external vendors to coordinate shipment and recovery of hardware to virtual schools students/families • Managed the rollout, migration and/or upgrade of technology systems • Traveled to various school locations to perform computer lab setup, printer setup, and facilitate network setup/connectivity • Wrote technical documentation • Managed the Active Directory environment • Managed SLA compliance and work status reports to School Technology Department and Senior Dir. Of School Technology
- 2. Anjanette Large Page 2 December 2007—March 2013, Walters State Community College Computer Technician, Computer Technician Manager • Provided hardware, software, and application support to administration, faculty, and staff • Supervised daily duties and assignments of technicians • Maintained technology inventory and facilitated removal of surplus equipment • Provided initial setup and tech support for Apple Ipads • Maintained Absolute Apps Mobile Data Management software • Maintained and supported Touchnet Point of Service terminal systems • Facilitated the resolution of network connectivity issues August 2003-November 2007, Healthstar Physicians Computer Technician • Provided hardware, software, and application support to physicians and staff • Diagnosed and resolved network connectivity issues • Facilitated hardware upgrades and replacement • Supported software specific to the practice including Centricity practice management software, laboratory software, dictation software, and x-ray software • Designed original curriculum to teach Microsoft Word, Outlook, and Windows to employees • Designed and implemented computer security training • Trained new employees in use of Centricity software • Set up audio/visual equipment for webinars and lectures • Maintained computer inventory and user database • Maintained and organized spare parts and software inventory • Assisted the marketing director with desktop publishing June 1999-July 2003, Carson-Newman College Computer Technician • Provided hardware, software, and application support to students, faculty, and staff • Escalated issues to outside vendors when necessary to facilitate repairs and receipt of replacements parts • Maintained centralized ticketing system and generated reports for statistical data • Coordinated Student Helpdesk and managed Student Technical Assistants • Served as assistant teacher in annual computer camp working to teach small children basic computer skills • Taught regular workshops for Adult Education Department teaching basic computer concepts and the use of the Internet and email • Diagnosed and resolved network issues related to connectivity within classrooms and dorm rooms Education • Carson-Newman College, Bachelor of Science in Computer Information Systems Certifications • Dell Onsite Self Dispatch (2013) • Bomgar Remote Support (2013) • Dell Warranty Parts Direct (2007) • Hellerman Tyton Network Wiring (2003)