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Akhona Zakwe Resume
- 1. Curriculum Vitae of Akhona Skholiwe Nonjabulo Zakwe Page 1 of 4 Curriculum Vitae Of AKHONA SKHOLIWE N. ZAKWE Surname : Zakwe First Names : Akhona Skholiwe Nonjabulo Home & Postal Address : Unit 94, Carlswald Meadows, Midrand, 1684 Email Address : anjekho@yahoo.com Cell Number : +27 (0) 82 4066 419 Date of Birth : 22nd November 1982 Identity Number : 8211220367085 Nationality : South African Home & Other Language : IsiZulu & English Gender : Female Drivers License : Code 10 Career objectives I am a matured female prospective with keen interest and commitment to work for a company where successemanatesfrom people’s foundation. I’m a self-goal driven individual who prefer to work in a team- spirit environment that allows one to reach full potential and strive for heights. I acknowledge it is important for me to identify myself with the company’s objectives and culture to guarantee exceptional performance and deliver to the best of my capabilities. I value honestyand understand the importance of planning and focusingonconstantlearningandexceeding expectations, hence always striving towards excellence. I am certainthat with myqualifications,experienceandwillingness to learn I will be able utilize the later qualities to ultimatelybecome a reliable asset to your enterprise. ND: Public Management & Administration PersonalDetails
- 2. Curriculum Vitae of Akhona Skholiwe Nonjabulo Zakwe Page 2 of 4 Secondary Education (Awarded a Matric Certificate) Last school attended Greytown Secondary School Highest Standard Passed Matric (2000) Subjects Passed 1. Afrikaans 2. English 3. Accounting 4. Biology 5. Geography 6. Mathematics Tertiary Education (Awarded a National Diploma in Public Management& Administration) Institution Diploma Year Completed Majors& Modules Completed 1. University of South Africa (UNISA) National Diploma: Public Management 2011  Public Human Resources Management  Public Policy Management  Public Management Practice  Public Project Management  Intersectoral Collaboration  Management of Information Company Position Duties Duration Pearson Education South Africa-CTI Education Group Bursaries Administrator  Culture of evidence-based decision making through embedding efficacy and research in broad strategy and planning, and in how products and services are conceptualized, developed, marketed, sold and delivered.  Assist in appropriate reporting processes to ensure relevant stakeholders have visibility of progress Assist with the maintenance of a workable support function for students to enroll by means of financial aid in the form of a company bursary (sales award or academic award) or an external company bursary.  Maintain workable relationships with external bursary providers relationships with key stakeholders within the organization and/or  Administer bursary application documentation and the continuous improvement of the customer experience.  Maintain bursary application records and database, ensuring data integrity.  Verify bursary application documentation.  Handle bursary application queries and follow-ups as per laid down procedures.  Ongoing telephonic liaison of bursary application students to ensure all From: 01 April 2015 to January 2016. EducationalQualifications EMPLOYMENT HISTORY
- 3. Curriculum Vitae of Akhona Skholiwe Nonjabulo Zakwe Page 3 of 4 documentation and other requirements are in place.  Maintain bursary application filing system.  Capture Data and the updating of the CRM database.  Contribute actively to the overall company operational targets as well as the daily business decisions  Support both inbound and outbound support and service.  Contribute to the development and delivery of a superior customer experience at each touch point across the customer value chain, from first touch point to alumni.  Take ownership of all burs close out of queries.  Bursary application enquiries through to the successful resolution and  Deploy professional communication skills across the team.  Understanding of all business systems and processes.  Rules to ensure the effective handling of all customer enquiries to meet specified KPI’s.  High level involvement in the administration of Service Levels in line with business priorities and Strategies.  Actively involved in the deployment of effective CRM principles, procedures and reporting.  Assist in the implementation of continuous improvement of all workflows.  Close collaboration with all Pearson teams to ensure the effective resolution of enquiries.  Work towards achieving measurable proof of efficacy of all products and services and foster Pearson Education South Africa-CTI Education Group Key Account Executive  Establish and maintain effective working relationships with key and relevant stakeholders.  Work collaboratively, innovatively and supportively with colleagues across the business matrix to drive excellence and profitable revenue growth.  Assist with the maintenance of a workable support function for students to enroll by means of financial aid in the form of a student loan.  Maintain workable relationships with key stakeholders within the organization and/or banks or other providers of student loans.  Administer student loan application documentation and the continuous improvement of the customer experience.  Maintain student loan application records and database, ensuring data integrity.  Verifying of student loan application documentation.  Capturing of data and the updating of the CRM database.  Contribute actively to the overall company operational targets as well as the daily business decisions.  Support both inbound and outbound support and service.  Dealing with Consultants at the Banks regarding the progress of a student loan application and to escalate (any difficulties in getting the student loans processed).  Verifying students and sponsors loan application Documents.  Contribute to the development and delivery of a superior customer experience at each touch point across the customer value chain, from first touch to alumni.  High Level involvement in the administration of Service Levels inline with business priorities and Strategy.  Assist in appropriate reporting processes to ensure relevant s From : 03 June 2013 to 31 March 2015
- 4. Curriculum Vitae of Akhona Skholiwe Nonjabulo Zakwe Page 4 of 4 Company Position Duties Duration Nedbank Menlyn Front Office Administrator ï‚· Devising and maintaining office systems, including data management and filing; ï‚· Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations; ï‚· Screening phone calls, enquiries and requests, and handling them when appropriate; ï‚· Organizing and maintaining diaries and making appointments; ï‚· Dealing with incoming email, faxes and post, often corresponding on behalf of the manager; ï‚· Carrying out background research and presenting findings; ï‚· Producing documents, briefing papers, reports and presentations; ï‚· Organizing and attending meetings and ensuring the manager is well prepared for meetings; ï‚· Liaising with clients, suppliers and other staff. ï‚· Answering visitor inquiries about the company, directing visitors to appropriate contacts. ï‚· Sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff. ï‚· Assist in creating and maintaining spreadsheets, creating word documents, merging documents for mailing, entering formulas into spreadsheets, and entering data into a customer relations database. ï‚· Assist with payroll, bookkeeping, receivables collection, and a variety of other office tasks. ï‚· Data basing for critical vendors, suppliers and service-providers. . ï‚· Administration support data entry for lunchdinner vouchers and claims related to Stationery management, dispatch & courier database management. ï‚· Coordinating with other branch offices / departments- Tracking of all Couriers/letters. ï‚· To operate as a focal point for visitors, telephone calls, e-mails, ï‚· Responsibility for accounts and budgets; ï‚· Taking on some of the manager's responsibilities and working more closely with management. From : 14 May 2012 to 31 May 2013 References 1. Mr. Ryan Joshua, Facilities Manager, Nedbank, Tel: 012-436 7530,Cel:082-888 1391 ryanj@nedbank.co.za 2. Ms. Thando Kubheka, Supervisor, Pearson/CTI, Tel: 010-590 8088,Cel: 072-136 4052 thandok@cti.ac.z 3. Mr Stevens Wearings, Lead Bursaries, Pearson Institute of Higher Learning, Tel: 010-590 8088 stevensw@cti.ac.za