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curriculum vitae -monique
- 1. MONIQUE AUMA ORARO CONTACTS: address; P.O. Box 2746- 40100 KISUMU TEL: 0708 656 350/ 0739 099 855. Email: moniqueoraro@gmail.com LANGUAGES: fluent in English, Swahili, Luo, French (written and spoken) Date of birth: 20/05/1985 Religion: Christian CAREER OBJECTIVES To enhance professionalism and competence in administrative, relationship management and customer service skills in a growth-oriented organization/institution that offers opportunities and challenges for advancement. Providing skills needed to research , plan, implement and manage public relations programme /campaign to a professional standard. KEY COMPETENCIES  LEADING Delivering results: Takes personal responsibility and holds others to account to deliver ambitious goals, continually improving own performance or that of the team/organisation. Developing self and others: invests time and energy to actively develop self and others to help realise their full potential, and to build the organisation’s capability for the future.  THINKING Problem solving and decision making: takes effective, considered and timely decisions by gathering and evaluating relevant information from within or outside the organisation and making appropriate judgements. Applying technical expertise: applies the required and professional expertise to the highest standards, promotes and shares best practices within and outside the organisation.  ENGA GING Working effectively with others: works collaboratively to achieve shared goals and thrives on diversity of people and perspectives. Knows when to lead and when to follow and how to ensure effective cross- boundary working.
- 2. EDUCATION BACKGROUND  2007-2010: Makerere university: Bachelor of public relations and communication.  OCT 2006-FEB 2007 ; DALC international : Certificate of information, communications and technology.  2005-2006: St Lawrence citizens high school, kampala UG: Certificate of Higher Advanced Level of Education.  2001-2004: Koru girls high school: Kenya Certificate of Secondary Education.  1992-2000: St Theresa’s girls school: Kenya certificate of primary education. Work Background June 2014 - Date: AAR Insurance Kenya Position: Business development manager, Kisumu Duties/Responsibilities  Identify potential clients, and the decision makers within the client organization.  Set up meetings between client decision makers and company’s practice leadership/ principals.  Plan approaches and pitches. Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.  Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.* use a variety of styles to persuade or negotiate appropriately.  Present new products and services to enhance existing relationships.  Work with technical staff and other internal colleagues to meet customer needs.  Arrange and participate in internal and external client debriefs.  Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.  Present to and consult with mid and senior level management on business trends with a view of developing new services, products, and distribution channels.  Adhere to company policies and procedures.  Identify opportunities for campaigns, services and distribution channels that will lead to an increase in sales.  Submit weekly progress reports and ensure data is accurate.
- 3.  Ensure the data is accurately entered and managed within the company’s CRM or other sales management system.  Forecast sales targets and ensure they are met by the team.  Track and record activity on accounts and help to close deals to meet these targets.  Present business development training and mentoring to business developers and other internal staff.  Research and develop a thorough understanding of the company’s people and capabilities.  Understand the company’s goal and purpose so that will continual to enhance the company’s performance.  Effective use of the performance management system including the establishment of clear, measureable objectives, ongoing feedback, periodic reviews and fair and unbiased evaluations. May 2012-April 2014: SAVE THE CHILDREN INTERNATIONAL Position: Administrative co-ordinator. Duties/Responsibilities  Track all supplier contracts and premises leases, ensuring that they are valid and are renewed on timely manner on need basis.  Tracking that all work permit renewals are done on time and no expatriate staff is working without required documentation.  General office management.  Utilities and payments of office rent and bills.  Travels and accommodation.  Maintain and keep up to date all leases, contracts and all related administration documents.  Holds the team and partners accountable to deliver on their responsibilities-giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.  Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same.  Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters.  Develops and encourages new and innovative solutions.  Honest, encourages openness and transparency: demonstrates highest levels of integrity.
- 4. October 2011-March 2012: I&M BANK KENYA LIMITED Position: Relationship executive. Duties/Responsibilities  Collaborate with private banker to assist clients in accomplishing wealth management objectives.  Develop and maintain professional understanding of customer base to assist banker deepening current relationships.  Perform as key contact for selected customer relationships under bank guidance.  Initiate apt activities to ensure on time and scheduled response to customers.  Ensure alert banking with respect to any delays along with potential issues.  Support open and link new accounts on one source.  Provide assistance to banker to attain approval on new accounts openings.  Review independently all documents and link entire customer accounts to suitable relationship.  Provide securities details, quotes and valuations to customers.  Implement and supervise all unsolicited trade activities.  Ensure to alert banker of prospective sales opportunities surface from discussions with clients.  Conduct evaluation of clients accounts.  Develop oversee relationships with clients performing alongside Relationship manager to ensure top level service is provided to clients.  Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products. January 2010 – March 2011 : MULTICHOICE KENYA LIMITED. Position: Customer relations officer. Duties/Responsibilities  Resolve customer complaints via phone, mail, or social media.  Use telephones to reach out to customers and verify account information.  Assist with placement of orders, refunds or exchanges.  Advise on company information and other pertinent information such as addresses and phone numbers.  Inform customer of deals and promotions.  Work with customer service manager to ensure proper customer service is being delivered.  Close out or open call records.  Handle changes in policies and renewals.
- 5. January 2008 – October 2009: Old mutual life assurance limited. Position: Financial advisor. Duties/Responsibilities  Meet with clients in person to discuss their financial goals.  Explain the types of financial services they provide to potential clients.  Educate clients and answer questions about investment options and potential risks.  Recommend investments to clients or select investment options and potential risks.  Help clients plan for specific circumstances, such as education expenses and retirement.  Monitor clients’ accounts and determine if changes are needed t improve account performance or to accommodate life changes, such as getting married or having children.  Research investment opportunities. REFEREES 1. EVANCE MANONO REGIONAL MANAGER –NYANZA/WESTERN BLOCK AAR INSURANCE (K) LTD TEL: +254 712 940-439 E-mail: emanono@aar.co.ke 2. NIMROD WILLIAMS MFUNDI HUMAN RESOURCES AND ADMINISTARTION COORDINATOR SAVE THE CHILDREN INTERNATIONAL TEL: +254 705 785-195/ 786 396-289 E-Mail: nimrod.williams@savethechildren.org. nimfundi@gmail.com. 3. JANE KAPONDA WANJIKU CARE MANAGER AAR INSURANCE (K) LTD TEL: +254 716 407-344/ 780 120-013 Email:jayne4waj@yahoo.com